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Residential Guarantee of Applicant’s Electric Bill

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An acceptable guarantor is a Duke Energy customer who meets the following criteria:

  • The guarantor is an active residential customer with 24 months of continuous service.
  • The guarantor has no more than two late payments within the past 12 months of service.
  • The maximum amount a guarantor can sign for is $600. (Note:  This is the combined amounts for all accounts guaranteed)

Please read and understand the provisions of the guarantor agreement. If you wish to use a guarantor instead of a cash deposit to establish electric service, follow the steps below.

Note: If using Adobe Acrobat version 5.0 or greater, you can type into the form's blank fields and print the document.

Steps:

  1. Complete the Residential Guarantee of Applicant's Electric Bill (pdf, 60kb) form by either typing in the necessary information or printing the form and filling in the necessary information by hand. 
  2. If you typed in the necessary information, print the completed form.
  3. Have the guarantor sign the printed form.
  4. Retain a copy of the form for the guarantor's records.
  5. Mail the original signed copy to:

Duke Energy
DTO1X - Guarantor Desk
9700 David Taylor Dr.
Charlotte, NC 28262-2363

Or Fax signed copy of the form to: 800.943.6909.

Guarantor Release

A guarantor has the right to cancel a guarantor obligation any time during the life of the guarantor agreement. In order to cancel the guarantor obligation, the guarantor must complete the Guarantor Release Form. The guarantor is still obligated for all services rendered to the guarantee through a 30-day notice period. The 30-day notice period begins the date the Guarantor Release form is received by Duke Energy.

Steps for Canceling the Guarantor Obligation:

  1. Complete the Guarantor Release Form (pdf, 26kb).
  2. Print the completed form.
  3. Sign the printed form.
  4. Retain a copy of the completed form for your records.
  5. Mail the original signed copy to:

Duke Energy
DTO1X - Guarantor Desk
9700 David Taylor Dr.
Charlotte, NC 28262-2363

Or Fax a signed copy of the form to 800.943.6909.