Special Assistance

Duke Energy has programs to assist those who are having trouble paying their power bills.

If you need that assistance, or know someone who does, please call us so that we can discuss payment plans or special handling for households with medical concerns.

We also work with assistance agencies across the Carolinas and can refer customers to local programs that may be able to help them pay their power bills. Duke Energy and its customers support these programs through our long-standing Share the Warmth program.

Please call us so we can help:  1-800-943-6914.

Third-Party Notification

Under this program, Duke Energy will notify a designated third party if a residential customer’s account becomes past due and a disconnect notice is necessary.

Medical Alert

This program was created to help ensure careful handling of accounts where the disconnection of electric service for a past due bill could adversely affect the well-being of an occupant.

Assistance Agencies

Duke Energy and its customers provide funding to these agencies through our Share the Warmth and Cooling Assistance programs.

Moratorium

Moratorium is a prohibition against disconnecting service to residential customers (during a designated time period) who meet eligibility requirements established by the North Carolina Utilities Commission and the South Carolina Public Service Commission.

TDD/TTY

Customers with speech and hearing impairments may contact us using the free Relay service.

Credit Counseling

Duke Energy has partnered with ClearPoint Credit Counseling Solutions to offer a free and confidential credit counseling session to help customers develop a budget and address other financial issues they may be experiencing.