Energy Efficiency Frequently Asked Questions
What is the basis of the Energy Efficiency (EE) programs?
How will these programs be funded?
How much will participating in these programs cost me?
What do I have to do to opt in?
What do I have to do to opt out?
Can I opt out now and then decide later to participate in one of Duke Energy's energy efficiency programs?
Yes, there are two annual opportunities to opt in and participate. During the annual 60-day enrollment period (Nov. 1 through Dec. 31), a customer who has previously opted out may subsequently elect to opt in and participate in one or more programs being offered by Duke Energy. In addition, there is an opt-in window (first five business days in March), whereby an opted-out customer may choose to opt in and participate. Any customer who elects to participate in one or more of the company's programs must pay the annual rider charges associated with that program year.
May I opt out of the energy efficiency (EE) conservation programs and still participate in the demand-side management (DSM) program, or vice versa?
I have multiple accounts with Duke Energy. Can I opt out a portion of those accounts while keeping others opted in?
Yes, you can opt in or out by account, providing that those accounts meet the qualifications to opt out.
Where do I send my request to opt in or out?
North Carolina opt-in and opt-out provision forms are provided for your convenience on this website. You may attach the completed form to an email and send it to NCEEDSM@duke-energy.com or fax it to 980.373.9988.
The completed and signed form should be emailed and/or faxed to Duke Energy before the end of the enrollment period. The enrollment period to opt in or opt out occurs annually and lasts 60 days, from Nov.1 through Dec. 31. In addition, there is an opt-in only window that occurs annually during the first five business days of March.
How can I tell if my request to opt in or opt out has been made effective on my account(s)?
Customers electing to opt in or opt out will receive a written confirmation once the change has been made in Duke Energy's billing system.
Do I have to notify the North Carolina Utilities Commission (NCUC) that I am electing to opt out?
No, NCUC Rule R8-69(d) requires Duke Energy to provide an annual report listing all of the customers who have elected to opt out of our programs.
Will the addition of future offers to the suite of energy efficiency programs impact the cost of the rider?
Costs will change based on anticipated adoption rates and estimated impacts. The ultimate cost to customers is based on the program's measured results.
Who should I contact if I have questions about this opt-in/opt-out process?
If you have additional questions, please contact your Duke Energy Account Executive or our Customer Account Services at BusinessServiceCenter@duke-energy.com.