Is the e-Bill service secure?

Yes. For security and privacy of transactions, enrollment requires a user name and password to log on to the online billing service. We use 128-bit encryption, which is the safest encryption technology available today.

What if I am already paying electronically at another site?

If you are currently paying at another site, you may be able to receive your Duke Energy bill at that site. View a list of more than 400 portals that will allow you to receive a bill each month from Duke Energy.

Who can enroll?

Existing customers can enroll anytime. New customers can enroll after receiving their first bill.

Note: The following account types are not eligible to enroll: Summary billed, EDI, Nantahala or accounts with a history of returned checks.

Will I be able to pay immediately after I enroll my account?

Your account will be available to pay online after the 24-hour enrollment verification period.

How do I enroll multiple accounts?

Your enrollment is complete after 24 hours. Additional accounts may be added by selecting My Profile, Service Accounts, and Add. Enrollment for additional accounts will be completed in 24 hours.

How long does it take for my payment to transfer to Duke Energy?

It can take up to five business days for your payment to be credited to your Duke Energy account.

May I use my credit card to pay my bill?

To continue to offer our e-Bill service as a no-cost option to our customers, we are not able to accept credit card payments. Our customers can receive their bill electronically and pay using Speedpay (a vendor that processes credit card payments) by calling our customer contact center. There is a $12.95 convenience fee when using the Speedpay option.

I am now enrolled in e-Bill and have not received my first bill electronically. Can I pay my current bill online?

Yes, an e-Bill payment can be made before receiving the first bill following enrollment. Log in to Online Services and click on Payment Activity, Make Payment and follow the prompts. The payment date you select must be two business days from today's date. Once you receive the confirmation, Add Payment Completed, click on Payment Activity to view the scheduled payment.

What should I do if I transfer my service to another location?

Your new account is not automatically enrolled once you transfer your service. You will need to enroll the new account by clicking on My Profile and Service Accounts. Enter your new account information and click Add.