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Duke Energy Responding to Winter Storm March 2, 2009

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Duke Energy personnel are responding to the winter storm that interrupted service to about 185,000 customers across the company’s North Carolina and South Carolina service territory.

“This storm has created a significant number of customer outages,” said Brett Carter, president of Duke Energy Carolinas. “Restoration efforts began overnight and our crews will continue to work as safely and quickly as possible until every customer is restored.”

This morning, additional teams joined repair crews in the field to conduct a damage assessment. That information will help the company estimate when the power will be restored in various communities.

“We recognize customers are anxious to know when the power will be restored at their home. We hope to have that information later this afternoon,” said Carter. Given the size of the storm and the number of customers impacted, restoration work will continue beyond today.

The quickest way for customers to report power outages is by calling 1-800-POWERON (1-800-769-3766); Spanish speaking customers can reach Duke Energy, toll-free, by dialing 1-866-4-APAGON (1-866-427-2466). Additional storm tips and outage information can be found on the Duke Energy web at Customers can also get storm news updates on Twitter at

Duke Energy focuses on restoration efforts in the following sequence, many of which occur simultaneously. This sequence enables power restoration to public health and safety facilities and to the greatest number of locations in the shortest length of time:

  • Public safety related situations (such as de-energizing live lines);
  • Emergency service facilities (hospitals, law enforcement, fire departments);
  • Critical infrastructure (water and sewer facilities);
  • Main distribution lines, the “backbone” of the power delivery system;
  • Smaller distribution lines, which connect the backbone to individual locations (neighborhood lines); and
  • Finally individual service lines.

Duke Energy's Carolinas operations include nuclear, coal-fired, natural gas and hydroelectric generation. That diverse fuel mix provides nearly 19,000 net megawatts of electricity to approximately 2.4 million electric customers in a 22,000-square-mile service area of North Carolina and South Carolina.

Duke Energy, one of the largest electric power companies in the United States, supplies and delivers electricity to approximately 4 million U.S. customers and natural gas service to approximately 520,000 customers in its regulated jurisdictions. The company has approximately 35,000 net megawatts of electric generating capacity in the Midwest and the Carolinas, and natural gas distribution services in Ohio and Kentucky. In addition, Duke Energy has more than 4,000 net megawatts of electric generation in Latin America, and is a joint-venture partner in a U.S. real estate company. Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

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