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Duke Energy Prepared To Respond To Potential Storm Damage Jan. 27, 2009

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Duke Energy personnel are prepared to respond to the potential of a severe weather icing event threatening Indiana.

“We continue to carefully monitor this weather system and are ready to respond should outages occur,” said Jim Stanley, president of Duke Energy Indiana. “We have prepared our employees and evaluated contract and outside utility crew availability.”

Stanley emphasized that significant accumulation of ice can result in downed power lines and that customers should stay away from all lines as well as trees, tree limbs or any structure that the lines may be touching.

When outages occur, Duke Energy focuses restoration efforts in the following sequence, many of which occur simultaneously:

  • Public safety-related situations such as de-energizing live lines.
  • Emergency service facilities, including hospitals and fire departments.
  • Critical infrastructure, such as water and sewer facilities.
  • Transmission power lines which supply electricity to large numbers of customers and to large geographic areas. These lines deliver electricity from power plants to substations.
  • Main distribution lines, also known as primary lines, deliver electricity to large subdivisions and commercial areas.
  • Neighborhood lines that deliver electricity to smaller neighborhoods and businesses.
  • Transformers and lines that connect to individual homes and businesses.

This sequence enables power restoration to public health and safety facilities and to the greatest number of locations in the shortest length of time.

We encourage our customers to prepare for any outage situation:

  • Keep a supply of bottled water and non-perishable food items on hand.
  • Check first aid supplies and medicines.
  • Make sure that flashlights or other sources of light are readily available.
  • Ensure that flashlight and radio batteries are fresh.
  • Ensure that if you are a Duke Energy Medical Alert customer or a customer with special needs that you have identified an alternate location should an extended outage occur.
  • Homeowners with wells should draw an emergency water supply in case electric water pumps are affected.

The quickest way for customers to report power outages is by calling 800-343-3525. Outages reported on this line are routed automatically to those responsible for responding to them. Additional storm tips and outage information can be found on the Duke Energy web at:

Duke Energy’s Indiana operations provide approximately 7,300 net megawatts of electricity to approximately 775,000 electric customers, making it the state’s largest electric supplier.

Duke Energy, one of the largest electric power companies in the United States, supplies and delivers electricity to approximately 4 million U.S. customers and natural gas service to approximately 520,000 customers in its regulated jurisdictions. The company has approximately 35,000 net megawatts of electric generating capacity in the Midwest and the Carolinas, and natural gas distribution services in Ohio and Kentucky. In addition, Duke Energy has more than 4,000 net megawatts of electric generation in Latin America, and is a joint-venture partner in a U.S. real estate company.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

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