Choose State Change Location
News » Search News » 2008 News Releases » Duke Energy Indiana Updates Power Restoration Estimates

Duke Energy Indiana Updates Power Restoration Estimates Sept. 19, 2008

Share RSS Feeds


Duke Energy has restored service to more than 380,000 statewide as of Friday morning. About 26,000 remain out of service in Clarksville, Connersville, Corydon and Madison.

The latest estimates for power restoration in the remaining areas are:

  • Connersville – the majority by Friday night; some outages could extend into Saturday
  • Corydon – the majority by Friday night; some outages could extend into Saturday
  • Madison – the majority by Saturday night; some outages could extend into Sunday
  • Clarksville, Jeffersonville, New Albany – the majority by Sunday night; some outages could extend into Monday

“Power restoration is going to take longer than expected for some of our customers,” said Duke Energy Indiana President Jim Stanley. “Some of the North and South Carolina crews that we were fortunate to have assisting us are now moving to Ohio and Kentucky to help address the more than 130,000 outages we still have on our system there. On Thursday there also were significant new outages added to those we already had here, which has slowed restoration. We’re finding that limbs and trees weakened from the storm are still falling on power lines and causing outages.” 

In the company’s Clarksville and Madison districts there are more than 120 poles to replace and hundreds of spans of wire to put back up. These areas are taking longer to restore because there are so many individual problems to address.

“In some cases, we’re rebuilding our electric infrastructure much like you build a house from the ground up,” Stanley said. “On Thursday we found 35 spans of wire down in Madison. I thank our customers for their understanding while we tackle each problem.”

Duke Energy customers can report down lines or power outages at 1-800-343-3525.

Meter Boxes and Weather Heads
Individual outages are sometimes caused by a damaged meter box or weather head, which is part of the fixture that connects the service/supply line to the meter box. If the meter or weather head is damaged or pulled away from the building, customers need to contact a licensed electrician for repairs. In some areas, a local county inspection may also be necessary before power can be restored. Customers should turn off their main breaker until damage is repaired.

Standby Generator Safety
Duke Energy wants to remind its customers using standby generators to always follow the manufacturer’s instructions to ensure safe and proper operation. For safe operations:

  • Contact a licensed electrician for installation. Generators can be dangerous. Contact a licensed electrician if you have any questions about the operation of the unit.
  • If you are using a generator at your home to provide power until your service is restored, watch for crews and turn the generator off when they are in the area. The excess electricity created by a generator can feed back onto the  electric lines, severely injuring a line technician who begins to work on a line,  believing it to be de-energized.
  • When using an emergency generator in a home, it is safer to plug appliances or devices directly into the generator. Do not connect a generator directly to a breaker panel or fuse box. If a generator has previously been connected to a breaker panel, turn off or disconnect the main breaker to ensure the safety of  line technicians working on the line to restore service.
  • Always make sure generator exhaust is located outside and properly vented. It can be dangerous to locate a generator in an enclosed space like a garage.

Duke Energy’s Indiana operations provide approximately 7,300 megawatts of safe, reliable and competitively priced electricity to more than 780,000 electric customers, making it the state’s largest electric supplier.

Duke Energy, one of the largest electric power companies in the United States, supplies and delivers electricity to approximately 4 million U.S. customers in its regulated jurisdictions. The company has approximately 35,000 megawatts of electric generating capacity in the Midwest and the Carolinas, and natural gas distribution services in Ohio and Kentucky. In addition, Duke Energy has more than 4,000 megawatts of electric generation in Latin America, and is a joint-venture partner in a U.S. real estate company.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

Contact: Angeline Protogere
Phone: 317-838-1338
24-Hour Phone: 317-367-3306

Back to News Releases