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Duke Energy Prepared To Respond To Potential Storm Damage January 31, 2007

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Duke Energy personnel are prepared to respond to the potential of a significant icing event threatening the Carolinas.

“We continue to carefully monitor this weather system and are ready to respond should outages occur,” said Theopolis Holeman, Duke Energy’s senior vice president, power delivery. “We have contacted state and local emergency management officials, inventoried supplies, prepared our employees and evaluated contract and outside utility crew availability.” 

Holeman emphasized that significant accumulation of ice can result in downed power lines, and that customers should stay away from all lines as well as trees, tree limbs or any structure that the lines may be touching.  

When outages occur, Duke Energy focuses restoration efforts in the following sequence, many of which occur simultaneously:

  • Public safety-related situations such as de-energizing live lines,
  • Emergency service facilities, including hospitals and fire departments,
  • Critical infrastructure – water and sewer facilities,
  • Distribution feeder lines, often referred to as the “backbone” of the system,
  • Neighborhood lines that connect the backbone to individual locations,
  • Transformers and individual service lines.

This sequence enables power restoration to public health and safety facilities and to the greatest number of locations in the shortest length of time.

We encourage our customers to prepare for any outage situation:

  • Keep a supply of bottled water and non-perishable food items on hand.
  • Check first aid supplies and medicines.
  • Make sure that flashlights or other sources of light are readily available.
  • Ensure that flashlight and radio batteries are fresh.
  • Ensure that if you are a Duke Energy Medical Alert customer or a customer with special needs that you have identified an alternate location should an extended outage occur.
  • Homeowners with wells should draw an emergency water supply in case electric water pumps are affected.

The quickest way for customers to report power outages is by calling 1-800-POWERON (1-800-769-3766); Spanish speaking customers can reach Duke Energy, toll-free, by dialing 1-866-4-APAGON (1-866-427-2466). Outages reported on these lines are routed automatically to those responsible for responding to them. Additional storm tips and outage information can be found on the Duke Energy web at:

Duke Energy Corp., one of the largest electric power companies in the United States, supplies and delivers energy to approximately 3.9 million U.S. customers. The company has nearly 37,000 megawatts of electric generating capacity in the Midwest and the Carolinas, and natural gas distribution services in Ohio and Kentucky. In addition, Duke Energy has more than 4,000 megawatts of electric generation in Latin America, and is a joint-venture partner in a U.S. real estate company.

Duke Energy's Carolinas operations include nuclear, coal-fired, natural gas and hydroelectric generation. That diverse fuel mix provides nearly 21,000 megawatts of safe, reliable and competitively priced electricity to more than 2.2 million electric customers in a 22,000-square-mile service area of North Carolina and South Carolina.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

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