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Duke Energy prepared to respond to power outages as Tropical Storm Arthur sets a track for the North Carolina coast July 2, 2014

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CHARLOTTE, N.C. -

 As Tropical Storm Arthur bears down on the North Carolina coast, Duke Energy prepares to move more than 80 line workers and other support personnel to the area Thursday; residents and vacationers are encouraged to be prepared, in the event there are power outages

Report an Outage

If you experience a power outage, let us know by calling the company's automated outage-reporting system for your specific service area:

  • Duke Energy Progress (North and South Carolina) - (800) 419-6356

Using this automated system is the quickest and easiest way for customers to report power outages. By entering a phone number or Duke Energy account number, the customer's outage will be recorded in the company’s system and included in restoration plans.

Duke Energy recommends the following tips:

  • Be Prepared
    • Check supplies and be sure to have the following items in an emergency response kit: portable radio with fresh batteries, flashlight, first-aid kit, canned or packaged food that can be prepared without cooking or refrigeration, several days' supply of drinking water.
    • If someone in your home has special needs or relies on electric-powered life support equipment, determine now the actions you'd take in the event of an extended power outage (i.e., relocate your family member or have a backup generator available.). And encourage other family members, friends and neighbors to do the same.
  • Stay Safe
    • As severe weather begins to move through the area, be watchful for downed or sagging power lines. Consider all lines energized as well as trees or limbs in contact with lines. Please report downed power lines to Duke Energy and your local police department. If a power line falls across a car that you're in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.
  • Get Connected
    • Visit Duke Energy’s storm preparedness website www.duke-energy.com/storms for links to outage reporting tools, safety information and tips.
    • Follow these social media accounts to get up-to-date information about outages and restoration efforts:
      •  Facebook - http://www.facebook.com/DukeEnergyStorm
      • Twitter - http://twitter.com/DukeEnergyStorm
    • Duke Energy's mobile-enhanced website makes it easier than ever to report an outage via your Smartphone or mobile device.

      Restoring Power

      If you experience a power outage after severe weather, it’s likely that many other customers are out too. When there are widespread power outages, Duke Energy follows a restoration process that focuses on repairs that will return power to the greatest number of customers as safely, quickly and efficiently as possible. Emphasis is placed on vital public health and safety facilities such as hospitals, law enforcement, fire departments, water treatment facilities and pumping stations. This infographic explains the process # http://www.duke-energy.com/pdfs/How-Duke-Energy-Restores-Power.pdf

      Headquartered in Charlotte, N.C., Duke Energy is a Fortune 250 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available at: http://www.duke-energy.com/.

      Contact:  24-Hour: 800.559.3853

       

       

       


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