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News » Search News » 2011 News Releases » Storm-Related Power Outages Restored in Many Communities - Workers from Those Areas Are Now Helping in the Hardest Hit Counties;Company Updates Remaining Restoration Estimates

Storm-Related Power Outages Restored in Many Communities - Workers from Those Areas Are Now Helping in the Hardest Hit Counties;Company Updates Remaining Restoration Estimates April 6, 2011 - 4 p.m.

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More than 197,000 storm-related outages have been restored following the wind storm that tore through the region earlier this week.

Utility workers who have completed restorations in those communities are now helping in the hardest-hit areas where repairs are expected to take the longest.

“The most challenging work is still ahead as the restoration process focuses on more isolated outages instead of circuits serving large numbers of homes and businesses,” said Jim Stanley, Duke Energy’s senior vice president of power delivery.

Approximately 2,400 field personnel are working to restore power, including teams from Duke Energy Carolinas and the company’s Midwest service area, Progress Energy and other utilities.

“We appreciate our customers’ patience as our crews continue to make extensive and complicated repairs across the system,” said Gianna Manes, senior vice president and chief customer officer. “To ensure that we’re available to hear from our customers, we’ve doubled staffing in our call centers and even recruited 100 volunteer Duke Energy employees to answer customer calls.”

Today, the company updated the estimated times of restorations. Storm related restoration work has been completed in many counties, so they no longer appear in the table. Estimated times of restoration indicate when the majority of outages will be restored but many customers will have service again sooner. There also may be scattered, isolated outages remaining beyond these times depending on individual cases.

Restoration Process
Duke Energy’s restoration process focuses on a method that will return power to the greatest number of customers as safely, quickly and efficiently as possible. If your neighbors have electricity and you don’t, that could mean you are on a different electrical line that still needs to be repaired.

Safety near Work Zones
As restoration efforts continue, motorists are likely to see utility crews working on roadways across the region. In North Carolina, law requires drivers to move over or slow down for electric utility vehicles with flashing yellow lights responding to emergency situations. For more information on the Move Over Law, go to

Images and Other Information
Storm damage photos are available on Flickr in the following set:

Storm-related information and Duke Energy restoration updates can be accessed online at:; via Twitter at ; and on Facebook at

Customers may report power outages by calling Duke Energy’s automated 1-800-POWER-ON (1-800-769-3766) number. Spanish-speaking customers should call toll free at 1-866-427-2466. If customers need to speak on the phone with a representative, they may experience extended wait times.

Duke Energy Carolinas owns nuclear, coal-fired, natural gas and hydroelectric generation. That diverse fuel mix provides approximately 19,000 megawatts of owned electric capacity to approximately 2.4 million customers in a 24,000-square-mile service area of North Carolina and South Carolina. Duke Energy is one of the largest electric power holding companies in the United States. Its regulated utility operations serve approximately 4 million customers located in five states in the Southeast and Midwest, representing a population of approximately 12 million people.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

Contact: Media Relations
24-Hour Phone: 800-559-3853

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