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Duke Energy Restores Nearly 70 Percent of Outages on Day One - Workers from Midwest, Progress Energy and Other Utilities Now Helping Out April 6, 2011 - 10:15 a.m.

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In the past 24 hours, Duke Energy crews restored power to more than 175,000 customers impacted by the wind storm that ripped through the area overnight Monday into Tuesday.

Today, approximately 1,000 additional workers from the company’s Midwest service area, Progress Energy and other utilities will join approximately 1,400 Duke Energy personnel in the field to continue storm-related repairs.

At the peak of the wind storm, more than 256,000 customers were without power across the company’s Carolinas service area.

“This storm caused extensive damage to our power delivery system, with repairs needed at more than 5,700 locations,” said Jim Stanley, Duke Energy’s senior vice president of power delivery. “Work at those sites can take several hours and include tree clearing, pole replacements, restringing power lines and replacing transformers and other equipment.”

Restoration Process
Duke Energy’s restoration process focuses on a method that will return power to the greatest number of customers as safely, quickly and efficiently as possible. Emphasis is placed on vital public health and safety facilities such as hospitals, law enforcement, fire departments, water treatment facilities and pumping stations. Efforts to restore power to these facilities are clearly essential to protect the health and safety of the public.

Safety near Work Zones
As restoration efforts continue, motorists are likely to see utility crews working on roadways across the region. In North Carolina, law requires drivers to move over or slow down for electric utility vehicles with flashing yellow lights responding to emergency situations. For more information on the Move Over Law, go to

Images and Other Information
Storm damage photos are available on Flickr in the following set:

Storm-related information and Duke Energy restoration updates can be accessed online at:; via Twitter at ; and on Facebook at

Customers may report power outages by calling Duke Energy’s automated 1-800-POWER-ON (1-800-769-3766) number. Spanish-speaking customers should call toll free at 1-866-427-2466. If customers need to speak on the phone with a representative, they may experience extended wait times.

Duke Energy Carolinas owns nuclear, coal-fired, natural gas and hydroelectric generation. That diverse fuel mix provides approximately 19,000 megawatts of owned electric capacity to approximately 2.4 million customers in a 24,000-square-mile service area of North Carolina and South Carolina. Duke Energy is one of the largest electric power holding companies in the United States. Its regulated utility operations serve approximately 4 million customers located in five states in the Southeast and Midwest, representing a population of approximately 12 million people.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

Contact: Media Relations
24-Hour Phone: 800-559-3853

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