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Duke Energy Makes Progress Restoring Power After Dangerous Storm-Company Provides Estimated Times of Restoration April 5, 2011 - 5:15 p.m.

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Duke Energy crews continue to make steady progress in restoring power to customers impacted by the severe weather system that moved through the area overnight. Sixty-to-70-mile-per-hour wind gusts and driving rain uprooted large trees, downed power poles and power lines.

As of 4:30 p.m. Tuesday, Duke Energy had restored approximately 100,000 customer outages in its Carolinas service area. At the peak of the storm at 4 a.m. this morning, more than 256,000 customers were without power.

“This storm has created a large number of outages across our entire Carolinas service area,” said Jim Stanley, Duke Energy’s senior vice president of power delivery. “We have all available crew members in the field and have secured more than 960 additional workers from our Midwest service area and other utilities.”

Estimated times of restoration indicate when the majority of outages in a specific area are expected to be restored. Many customers will have service restored sooner than the estimated times. There also may be scattered, isolated outages remaining beyond these times depending on individual cases.

Estimated Times of Restoration by County

Duke Energy’s restoration process focuses on a method that will return power to the greatest number of customers as safely, quickly and efficiently as possible. Emphasis is placed on vital public health and safety facilities such as hospitals, law enforcement, fire departments, water treatment facilities and pumping stations. Efforts to restore power to these facilities are clearly essential to protect the health and safety of the public.

Storm damage photos are available on Flickr in the following set:

Storm-related information and Duke Energy restoration updates can be accessed online at:; via Twitter at ; and on Facebook at

Customers may report power outages by calling Duke Energy’s automated 1-800-POWER-ON (1-800-769-3766) number. Spanish-speaking customers should call toll free at 1-866-427-2466. If customers need to speak on the phone with a representative, they may experience extended wait times.

Duke Energy Carolinas owns nuclear, coal-fired, natural gas and hydroelectric generation. That diverse fuel mix provides approximately 19,000 megawatts of owned electric capacity to approximately 2.4 million customers in a 24,000-square-mile service area of North Carolina and South Carolina. Duke Energy is one of the largest electric power holding companies in the United States. Its regulated utility operations serve approximately 4 million customers located in five states in the Southeast and Midwest, representing a population of approximately 12 million people.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

Contact: Media Relations
24-Hour Phone: 800-559-3853

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