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Duke Energy Battles Hazardous Conditions to Restore Power Feb. 2, 2011

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Throughout the day, Duke Energy and other utility crews have been busy assessing damage and restoring power to customers in response to the strong winter storm.

As of 5:30 p.m. today, approximately 36,600 customers remained without power in the company’s Indiana service area, and approximately 3,700 customers remained without power in its Ohio and Kentucky service area.

“This storm has created a large number of customer outages,” said Jim Stanley, Duke Energy’s senior vice president of power delivery. “We have all available crew members in the field, including support from our Carolinas teammates and other contractors. In addition, we have hundreds of Duke Energy personnel answering customer calls, delivering supplies and coordinating logistics.”

Treacherous road conditions are making assessment and restoration more challenging, especially in Indiana. 

Estimated times of restoration indicate when the majority of outages in specific locations are anticipated to be restored. Many customers will be back in service sooner than the estimated times. There also may be scattered, isolated outages remaining beyond these times depending on individual cases.

For updated estimated times of restoration for your area, use the following links:
Indiana: and Ohio/Kentucky:

Estimated restoration times for the hardest hit areas in Indiana include:

  • Wednesday by midnight for the New Castle and Plainfield/Danville area
  • Thursday by noon for the Martinsville area
  • Thursday by 6 p.m. for the Sullivan area
  • Thursday by midnight for the Greensburg area
  • Friday by noon for Brazil, Greencastle, and Clinton area
  • Friday by 6 p.m. for Bloomington
  • Friday by midnight for the Shelbyville, Connersville and Columbus area
  • Saturday by midnight for the Terre Haute area

Estimated restoration times for the hardest hit areas in Ohio and Kentucky include:

  • Wednesday by midnight for the Florence, Little Miami and Hamlet area
  • Friday by noon for the Hartwell, Brecon and City area
  • Friday by 6 p.m. for the Fairfield area
  • Friday by midnight for the Todhunter area

The Duke Energy Foundation is providing $25,000 to help agencies cover the cost of providing shelter and/or assistance for customers affected by this storm in our Midwest service area.

 Safety remains critically important during restoration efforts:

  • Please slow down or move over if you see Duke Energy crews or emergency management crews working along the side the road. You can help make sure the folks working to restore power finish the job and get home to their families safely.
  •  Avoid downed power lines. They should be considered energized and dangerous.
  • Home meter boxes and weather heads, the point where the service line is attached to the house, should be checked for damage. If the meter box is damaged or the weather head has pulled away from the structure, a licensed electrician should be called to make repairs so that Duke Energy crews can provide service without delay when they arrive.

The quickest way for customers in Indiana to report power outages or check on the estimated time of restoration for their area is by calling 1-800-343-3525.Customers in Ohio and Kentucky should call 1-800-543-5599. Outages reported on this line are routed automatically to those responsible for responding to them.

Storm-related information and Duke Energy restoration updates can also be accessed online at:, via Twitter at  and on Facebook at 

For area-specific outage information in Indiana, visit

For area-specific outage information in Ohio and Kentucky, visit

EDITOR’S NOTE: Storm-related photos available for use are posted via Flickr at:

Duke Energy Indiana’s operations provide approximately 6,800 megawatts of electricity capacity to approximately 780,000 customers, making it the state’s largest electric supplier.

Duke Energy Ohio and Kentucky’s operations provide electricity to approximately 820,000 customers and natural gas service to approximately 500,000 customers.

Duke Energy is one of the largest electric power holding companies in the United States. Its regulated utility operations serve approximately 4 million customers located in five states in the Southeast and Midwest, representing a population of approximately 11 million people. Its commercial power and international business segments own and operate diverse power generation assets in North America and
Latin America, including a growing portfolio of renewable energy assets in the United States

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:  To learn more and contribute to the discussion about the energy issues of today and the possibilities of tomorrow see

Contact: Media Relations
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