Choose State Change Location
News » Search News » 2011 News Releases » Duke Energy is Responding to the Winter Storm

Duke Energy is Responding to the Winter Storm February 2, 2011

Share RSS Feeds


Duke Energy personnel are responding to the winter storm that interrupted electric service to customers across the company’s Indiana, Ohio and Kentucky service area this week.

As of 8 a.m. today, approximately 50,000 of Duke Energy's Indiana customers and 16,000 of the company's Ohio and Kentucky customers are without power.

The heaviest concentration of outages is across central Indiana, including Bartholomew, Clay, Fayette, Monroe, Putnam and Vigo counties in Indiana.

"During this particularly challenging weather we encourage our customers to focus on their personal safety," said Jim Stanley, Duke Energy’s senior vice president of power delivery. "It is important to stay away from downed or sagging power lines.  All downed power lines and any object touching a line should be regarded as potentially energized and dangerous." 
Damage assessment and power restoration is under way and power will be restored as quickly as possible. However, treacherous travel conditions and continued high winds pose challenges to power restoration efforts.

To speed up power restoration, Duke Energy has supplemented its local crews with assistance from contractors and crews from the southeast, including its affiliate companies in the Carolinas.

Estimated power restoration times will be available once the damage assessment is completed.

The quickest way for customers in Indiana to report power outages is by calling 1-800-343-3525. Customers in Ohio and Kentucky should call 1-800-543-5599. Outages reported on this line are routed automatically to those responsible for responding to them.

Storm-related information and Duke Energy restoration updates can also be accessed online at:, via Twitter at  and on Facebook at

For county-specific outage information in Indiana, visit

For county-specific outage information in Ohio and Kentucky, visit

The next update will be provided before 4 p.m. today.

Duke Energy focuses on restoration efforts in the following sequence. This sequence enables power restoration to public health and safety facilities and to the greatest number of locations in the shortest length of time:

  • Public safety-related situations (such as de-energizing live lines)
  • Emergency service facilities (hospitals, law enforcement, fire departments)
  • Critical infrastructure (water and sewer facilities)
  • Distribution feeders and subfeeders, the “backbone” of the power delivery system
  • Distribution tap lines, which connect the backbone to individual locations (neighborhood lines)
  • Distribution transformers and individual service lines

Duke Energy Indiana’s operations provide approximately 6,800 megawatts of electricity capacity to approximately 780,000 customers, making it the state’s largest electric supplier.

Duke Energy Ohio and Kentucky’s operations provide electricity to approximately 820,000 customers and natural gas service to approximately 500,000 customers.

Duke Energy is one of the largest electric power holding companies in the United States. Its regulated utility operations serve approximately 4 million customers located in five states in the Southeast and Midwest, representing a population of approximately 11 million people. Its commercial power and international business segments own and operate diverse power generation assets in North America and
Latin America, including a growing portfolio of renewable energy assets in the United States

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:  To learn more and contribute to the discussion about the energy issues of today and the possibilities of tomorrow see

Contact: Media Relations
24-Hour Phone: 800-559-3853

Back to News Releases