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Duke Energy Crews Respond to Outages Caused by Winter Storm January 30, 2010

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Duke Energy crews are working throughout the Carolinas to restore outages caused by a winter storm that moved through the region Friday evening and Saturday.

As of 11 a.m., the company reports about 42,000 outages in its North Carolina and South Carolina service territory.

The hardest hit areas are in the far western portions of North Carolina – Cherokee, Graham, Jackson, Macon and Swain counties. The company is deploying an additional 200 personnel to those affected counties. Although the company is making progress in restoring power to these counties, restoration for some customers could be 11 p.m. Tuesday.

All other customers affected by the storm can call Duke Energy’s customer service line for estimated times of restoration.

Numbers on current outages can be found on the company’s Web site at:

The quickest way for customers to report power outages is by calling Duke Energy customer service at 1-800-POWERON (1-800-769-3766); Spanish speaking customers can reach Duke Energy, toll-free, by dialing 1-866-4-APAGON (1-866-427-2466). Outages reported on these lines are routed automatically to those responsible for responding to them.

Families who have special medical needs or elderly members should closely monitor the outage situation and make alternate arrangements, if needed.

Customers should stay away from power lines that have fallen or are sagging. Consider all lines energized as well as trees or limbs in contact with lines. Please report downed power lines to Duke Energy and your local police department.

Duke Energy is the third largest electric power holding company in the United States, based on kilowatt-hour sales. Its regulated utility operations serve approximately 4 million customers located in five states – North Carolina, South Carolina, Indiana, Ohio and Kentucky -- representing a population of approximately 11 million people. Duke Energy’s commercial power and international business segments operate diverse power generation assets in North America and Latin America, including a growing portfolio of renewable energy assets in the United States.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

24-Hour Phone: 800-559-3853

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