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Duke Energy Ohio and Kentucky Releasing Estimated Times for Restoration Jan. 29, 2009

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Duke Energy line crews worked through the night to restore power to Ohio and Kentucky customers. At the peak of the ice storm, approximately 50,000 customers were without power. Currently, less than 12,000 outages remain in the region.

Duke Energy released estimated times of restoration (pdf, 919 KB) on its Web site and through its call center to assist customers in making personal decisions about housing and support needs through the weekend.

More than 1,200 crews from Duke Energy and supporting utilities are working in the region today. An additional 100 Duke employees will arrive today from the Carolinas to assist with remaining restoration and repair work. Hundreds more are working behind the scenes in the customer service and logistics departments. More than 77,000 calls have been received by customer service representatives over the past two days.

“We realize that customers need information regarding restoration so they can make individual decisions for the health, safety and comfort of their families,” said Julie Janson, regional president of Duke Energy Ohio and Kentucky.

“Duke Energy is doing everything we can to restore power as quickly and safely as possible. While we’ve made progress in restoring more than 40,000 outages, travel and working conditions are treacherous, slowing progress as we respond to isolated and scattered outages.”

Duke was able to restore the major circuits throughout the region yesterday, despite hazardous, blizzard-like conditions. The work will now be more tedious.

“At this point, a restoration effort that takes hours to complete may only restore one or two customers at a time,” added Janson.

Those in Clermont and Brown Counties in Ohio were hit hard by the storm. More than 9,000 of the remaining outages are in those two counties. Restoration could take until Saturday night, with a few remaining outages on Sunday. Residents in these areas are strongly encouraged to seek alternative shelter. Emergency management officials from the two counties have worked with Duke Energy to provide several shelters.

Shelters or warming centers are available at:

  • Ripley High School, 1317 South Second Street, Ripley, OH - 513-579-3000
  • Local fire departments in Clermont and Brown Counties

Ohio and Kentucky residents that need assistance may also contact the United Way Helpline at 2-1-1, or the Red Cross at 513-579-3000.

Customers without power are urged to check home meter boxes and weather heads, the point where the service line is attached to the house. If the meter box is damaged or the weather head has pulled away from the house, a licensed electrician should be called to make repairs so Duke Energy can restore service. For additional information go to:

Duke Energy cautions people to stay away from downed power lines and anything touching those lines. Anyone who sees a downed line should assume it’s energized, avoid it and report it by calling 1-800-543-5599.

Customers are encouraged to report power outages by calling 800-543-5599. Additional storm tips and outage information can be found on the Duke Energy web at Customers can also get storm news updates on Twitter at

Duke Energy’s Ohio operations deliver electricity to approximately 690,000 electric customers and natural gas service to approximately 425,000 customers. Duke Energy’s Kentucky operations provide approximately 1,100 net megawatts of electricity to approximately 135,000 electric customers. The company also provides natural gas service to approximately 95,000 customers in Northern Kentucky.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

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