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MEDIA ADVISORY: Updated Restoration Estimates Available for Customers April 17, 2007 - 11 a.m.

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CHARLOTTE, N.C. -

Approximately 120,000 customer outages remain in Duke Energy’s service area in the Carolinas.

Estimated times of restoration (ETORS) for counties affected by the storm are now available on the Duke Energy Web site along with current outage information. Go to http://www.duke-energy.com/outages/stats/. Customers can also call 1-800-POWERON to receive an updated estimate from the automated outage reporting system. Los clients hispanos pueden llamar 1-866-4-APAGON.

Restoration efforts in the hardest hit areas are expected to continue through the end of the week. More than 217,500 customers experienced outages at the peak Monday as wind gusts from 40 to 60 miles per hour swept through the Carolinas. Damage from the storm resulted in uprooted trees, broken utility poles and downed power lines.

Approximately 5,000 personnel, including Duke Energy crews from the Carolinas and Midwest and workers from outside the company’s service area, continue to work as safely and quickly as possible to restore power to customers.

Members of the public should treat any downed line with extreme caution and treat all lines and any object touching them as energized.  All downed power lines should be reported to Duke Energy and local emergency management.

If the meter box to a customer’s home is damaged or pulled away from the building, customers need to contact a licensed electrician for repairs and their local county inspection office for an inspection.  Customers should turn off their main breaker until damage is repaired.


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