MEDIA ADVISORY: Duke Energy Provides Online Power Outage Information - Duke Energy

News Release
Aug. 11, 2006

MEDIA ADVISORY: Duke Energy Provides Online Power Outage Information

CHARLOTTE, N.C. – Duke Energy is pleased to announce that Carolinas power outage information is now available on its Web site at

To access the Carolinas Outage Information, click this link -- (

On our home page, go to “Residential” on the left side and select either North Carolina or South Carolina, then click “Go.” On the right side of this page under “Useful Links,” click on “Carolinas Outage Information” to view an outage summary with outages listed by state and county. At the top of this page, click “View the Carolinas service territory outage map” to view a map of Duke Energy’s service area and outage locations. Note that this information is automatically updated frequently throughout the day.

Please pass this information to those who work on power outage stories. You may also want to make a note of this in your newsroom database.

Power outages occur for many different reasons. They can occur when an object, such as a tree limb, comes in contact with a power line. During severe weather, high winds, lightning, heavy rain and flooding can damage underground or overhead electrical equipment. On occasion, service may be interrupted when underground lines are damaged by unauthorized digging. Utility poles and power lines can be damaged as a result of vehicle accidents. Small animals also sometimes climb on transformers and fuses, causing the equipment to shut down.

Duke Energy is committed to providing reliable, safe, cost-effective electricity to customers. With reliability at 99.9% and rates more than 20 percent below the national average, we proudly serve Carolinas communities and neighborhoods.

Some background on the power outage data:

  • The information is automatically updated about every 15 minutes; however, to obtain the most current information you must refresh your page.
  • Duke Energy restores power for most customer outages in three hours or less. Some outages take longer to restore depending upon the circumstances. Following situations where widespread damage has occurred, outage restoration will take longer. Customers are encouraged to call 1-800-POWERON to report outages and get an estimated time of restoration for their outage. Los clientes hispanos pueden llamar 1-866-4-APAGON. Actual restoration times may vary.

Duke Energy is a diversified energy company with a portfolio of natural gas and electric businesses, both regulated and unregulated, and an affiliated real estate company. Duke Energy supplies, delivers and processes energy for customers in the Americas. Duke Energy’s Carolinas operations provide 19,900 megawatts of safe, reliable and competitively priced electricity to more than 2.2 million electric customers in a 22,000 square mile service area of North Carolina and South Carolina. A diverse fuel mix of nuclear, coal-fired, hydroelectric and combustion-turbine generation provides approximately 28,000 megawatts of regulated generating capacity across Duke Energy. Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

Contact: Marilyn Lineberger
24-Hour Phone: 704-382-8333