News Release
September 18, 2004

DUKE POWER CREWS RESTORE POWER TO 92,000 CUSTOMERS DESPITE CHALLENGING CONDITIONS

CHARLOTTE, N.C. – Duke Power worked through the night to restore power outages. In the first 24 hours following Hurricane Ivan, Duke Power has restored 92,000 customer outages. As of 7:00 a.m., approximately 80,800 outages remain.

The company has 1,500 Duke Power personnel working in the western counties of North and South Carolina. Also, 200 additional personnel from four states are arriving today to assist with returning service to customers.

Current power outages as of 7:00 a.m. on September 18, 2004:

System Total Remaining: 80,800
NC Total Remaining: 73,500
SC Total Remaining: 7,300

County NC SC
Anderson
 
3,005
Greenville
 
418
Henderson
35,014
 
McDowell
1,514
 
Oconee
 
1,789
Pickens
 
1,682
Polk
185
 
Spartanburg
 
429
Transylvania
7,971
 
Nantahala
28,600
 

Always remember to stay away from downed or sagging power lines, and do not touch anything that is on or near a power line (i.e., trees or tree limbs, cars, ladders).

Duke Power customers experiencing a power outage should call 1-800-POWERON; Spanish-speaking customers should call 1-866-4APAGON (1-866-427-2466). Customers in the Nantahala area should call their local Duke Power office.

Estimated Times of Restoration by County

County Estimated Restoration Date Estimated Restoration Time
Cherokee, NC Monday, Sept. 20 5 p.m.
Graham, NC Sunday, Sept. 19 11 a.m.
Henderson, NC Wednesday, Sept. 22 11 p.m.
Jackson, NC Wednesday, Sept. 22 11 p.m.
Macon, NC Wednesday, Sept. 22 11 p.m.
McDowell, NC Saturday, Sept. 18 5 p.m.
Polk, NC Wednesday, Sept. 22 11 p.m.
Swain, NC Wednesday, Sept. 22 11 p.m.
Transylvania, NC Wednesday, Sept. 22 11 p.m.
Anderson, SC Tuesday, Sept. 21 11 p.m.
Greenville, SC Sunday, Sept. 19 5 p.m.
Oconee, SC Tuesday, Sept. 21 11 p.m.
Pickens, SC Tuesday, Sept. 21 11 p.m.
Spartanburg, SC Sunday, Sept. 19 5 p.m.

NOTE: These are estimated restoration dates and times, which are subject to change. The majority of storm-related customer outages in these counties should be restored by this time. However, there may be scattered outages remaining.

Lakes and Dam Operations

While parts of the service area have seen significant rainfall, our facilities are operating as designed to manage the movement of water through the lakes and rivers. Our dams are inspected routinely by Duke Power and the Federal Regulatory Commission. During this latest event, many of our dams were inspected several times due to the amount of rainfall received. These inspections verified the integrity of the dams.

For updated lake level information, go to dukepower.com or call Duke Power’s Lake Neighbor Information line at 1-800-829-Lake (5253). Customers in the Nantahala area should call 1-866-332-5253.

THE NEXT UPDATE WILL BE PROVIDED AT 4:00 P.M.

Duke Power, a business unit of Duke Energy, is one of the nation's largest electric utilities with more than 2 million customers in North Carolina and South Carolina. The company operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,900 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

Duke Energy is a diversified energy company with a portfolio of natural gas and electric businesses, both regulated and unregulated, and an affiliated real estate company. Duke Energy supplies, delivers and processes energy for customers in North America and selected international markets. Headquartered in Charlotte, N.C., Duke Energy is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

Contact: Duke Power Media Relations
Phone: 704-382-8333
24-Hour Phone: 704-382-8333
e-mail: N/A