News Release
September 19, 2003


  • Duke Power is encouraged with the level of completed assessments and restorations today. Beginning at 7 a.m. tomorrow we will provide location specific estimated times of restoration for those customers remaining without service. On the Duke Power system, Alamance, Durham and Orange counties sustained the highest level of damage from this storm.

System Total  74,360

Estimated Times Of Restoration

Alamance County

Sunday – Midnight

Durham County

Sunday – Midnight

Guilford County

Saturday – Noon

Orange County

Sunday – Midnight

Rockingham County

Saturday – Noon

Caswell County

Saturday – Noon

  • As the majority of outages are restored, scattered outages will remain as work is completed on individual services with homeowner damage, or awaiting necessary inspections.
  • An additional 550 crew members arrived today in the Triad and Triangle areas. As part of our agreement with the Southeastern Electric Exchange, 125 of these crew members are responding from utilities in unaffected areas of North Carolina, South Carolina, Georgia and Tennessee. This brings the total number working to restore service to more than 2,000 crew members – double the normal work force.
  • With more favorable weather conditions today, crews are quickly evaluating the damage to power lines, including performing visual inspections by helicopter.
  • Today, Duke Power, through the Duke Energy Foundation, is making a $25,000 donation for disaster relief efforts in the Triangle and Triad areas.
  • Duke Power works its restorations beginning with public safety situations such as downed power lines that are potentially energized, emergency service facilities, critical infrastructure, transmission lines and distribution substations, neighborhoods and then individual services.
  • Duke Power customers should call 1-800-769-3766 (POWERON) to report outages. Spanish-speaking customers may call 1-800-943-6914. If your service is provided by another utility, please contact your electric service provider.
  • To remain safe, customers should stay away from all downed power lines as well as trees, tree limbs or any structure that the lines may be touching.

NEXT UPDATE:4 P.M.Friday, September 19, 2003

Contact: Media Relations
Phone: 704/382-8333
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