News Release
September 19, 2003

DUKE POWER CREWS CONTINUE TO RESTORE POWER TO CUSTOMERS IMPACTED BY HURRICANE ISABEL

  • An additional 550 crew members arrived today in the Triad and Triangle areas.As part of our agreement with the Southeastern Electric Exchange, 125 of these crew members are responding from utilities in unaffected areas of North Carolina, South Carolina, Georgia and Tennessee.This brings the total number working to restore service to more than 2,000 crew members – double the normal work force.
  • With more favorable weather conditions today, crews are quickly evaluating the damage to power lines, including performing visual inspections by helicopter. Estimated times of restoration will be made available later this evening as damage assessments are completed.
  • Today, Duke Power, through the Duke Energy Foundation, is making a $25,000 donation for disaster relief efforts in the Triangle and Triad areas.
  • Duke Power works its restorations beginning with public safety situations such as downed power lines that are potentially energized, emergency service facilities, critical infrastructure, transmission lines and distribution substations, neighborhoods and then individual services.
  • Duke Power customers should call 1-800-769-3766 (POWERON) to report outages. Spanish-speaking customers may call 1-800-943-6914.If your service is provided by another utility, please contact your electric service provider.
  • To remain safe, customers should stay away from all downed power lines as well as trees, tree limbs or any structure that the lines may be touching.

NEXT UPDATE:  4 P.M.Friday, September 19, 2003

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