DUKE POWER LAUNCHES OUTAGE REPORTING SYSTEM FOR SPANISH CUSTOMERS
“For nearly a century, we’ve worked to deliver customers excellent service that’s consistent and in line with their expectations,” said Angi Clinton, vice president of Duke Power’s residential and small business division. “We conducted focus groups during the design stages of the system and incorporated much of what our customers said they’d like to see, including a new number 1-866-4-APAGON, which in Spanish means “power blackout,” Clinton said.
Duke Power began seeing increases in its Latino customer base in the late 1990s, and in 1999 began hiring bilingual customer service representatives. Today, Duke Power employs 24 bilingual customer service representatives who handle more than 150,000 customer calls each year.
Spanish-speaking Duke Power customers who need to report a power outage can do so by calling 1-866-4-APAGON, anytime, day or night. Customers can also report power-related emergencies such as lines down and receive electric safety/storm preparedness information. Additionally, a Spanish option has been added to Duke Power’s existing automated outage reporting system (1-800-PowerOn) for customers who are unaware of the new number. All customers should continue to call their local Duke Power office number listed in their telephone directory for routine business.
In addition to its Spanish-language outage reporting system, Duke Power produces customer letters, special mailers, bill inserts, brochures and rate information in Spanish.
“Understanding who to call when the power goes off is important,”
Duke Power offers the following storm preparedness tips:
If you have an emergency heating source, learn how to use it properly to prevent fire and ensure proper ventilation.
Find more storm preparedness information on Duke Power’s Web site, www.dukepower.com. Once there, click on “weatherwatch” and then select storm central.
Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to more than 2 million customers in
Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout