News Release
Feb. 16, 2003


CHARLOTTE, N.C. – Duke Power personnel are responding to the winter ice storm that has interrupted service to approximately 7,500 customers out of our customer base of 2.2 million.  Complete restoration may take several days if the winter storm and icing continues as predicted.

“This storm has the potential to create a significant number of customer outages,” said E.O. Ferrell, Duke Power’s senior vice president of electric distribution.  “Our 2,200 line and tree personnel are on full storm alert and are augmented by approximately 900 off-system personnel from the Carolinas, Georgia, Texas, Alabama, Tennessee, Mississippi and Louisiana who began arriving yesterday.  We also have more than 550 customer service representatives standing by to respond to customers’ telephone calls.”

All downed power lines and any object touching a line should be regarded as potentially energized and dangerous.  Outages should be reported immediately by calling 1-800-POWERON (1/800-769-3766).  Spanish speaking customers can call 1-800-943-6914 to report an outage.

Duke Power focuses on restoration efforts in the following sequence, many of which occur simultaneously. This sequence enables power restoration to public health and safety facilities and to the greatest number of locations in the shortest length of time:


Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 17,800 megawatts. More information about Duke Power is available on the Internet at:
Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

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