News Release
Dec. 13, 2002


CHARLOTTE, N.C. – Duke Power crews and workers from other utilities spent Friday completing the restorations to the more than 1.3 million customers who lost power in last week’s ice storm. The company has restored an average of 152,800 customers a day during its response to the outages.


High winds and heavy rain today resulted in several thousand new outages, unrelated to last week’s ice storm.


“Despite rain across much of our territory, we made steady progress today. We are rapidly winding up restoration from last week’s ice storm and now have electric workers assigned to every known outage,” said E. O. Ferrell, senior vice president of electric distribution for Duke Power.“ Our customers have exhibited great patience and understanding throughout the past week. The support they have shown for our workers has been gratifying.”


Duke Energy does not plan to apply to the utility commissions for a rate increase related to the storm costs in either North Carolina or South Carolina. The company will incorporate storm costs into the existing rate structure.


As part of its restoration efforts, Duke Power has used more than 549 miles of cables and wires; 2,300 transformers; more than 1 million splices and more than 149,000 fuses and fuse links.


Additional information:

To report a power outage, please call 1-800-POWERON (1/800-769-3766).   The line offers options for Spanish speaking customers. (Si su casa sigue sin servicio eléctrico y sus vecinos ya tienen electricidad, favor de llamar al teléfono de Duke Power, 1-800-POWERON (1-800-943-6914). Nuestras operadoras pueden atenderle en español.)


Parts of the service area could see increased winds on Saturday that may cause outages unrelated to the ice storm. These are not expected to be widespread.


Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at:


Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at:

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