News Release
Dec. 10, 2002

DUKE POWER RESTORES ELECTRIC SERVICE TO 1,062,080 CUSTOMERS

  – Duke Power has restored power to 1,062,080 of its customers who lost power during last week’s severe ice storm. Now, 78 percent of the total outages reported in North Carolina and South Carolina have been restored.

 

  “Our crews continue to make progress in spite of difficult circumstances, including extensive damage across North and South Carolina,” said E.O. Ferrell, senior vice president of electric distribution for Duke Power. “The work can be slow and time consuming, but our crews are focused on getting the job done as quickly and safely as possible.”   

 

Weather conditions forecast for Tuesday include rain, moderate winds and low temperatures. The company is monitoring these conditions for any impacts to restoration activities. Improving weather is expected on Wednesday.

 

“Our customers have been very patient while our crews work to repair service,” Ferrell said. “We sincerely appreciate their support and help.”

 

This ice storm is by far the most devastating in Duke Power’s history in terms of number of people affected. The more than 1.3 million outages from the December 5 ice storm are almost twice the number of outages from previous benchmarks: The ice storm of February 1996 affected 660,000 customers, and just under 700,000 customers were out of service during Hurricane Hugo in 1989.

 

In the 1996 ice storm, it took 10 days to restore the 660,000 customers who lost power. In this ice storm, the Duke Power crews matched that restoration number in only three days.

 

Reminders:

If your power remains off when a neighbor’s power is back on, the company advises you to call 1-800-POWERON (1/800-769-3766).

 

The line offers options for Spanish speaking customers. (Si su casa sigue sin servicio eléctrico y sus vecinos ya tienen electricidad, favor de llamar al teléfono de Duke Power, 1-800-POWERON (1-800-943-6914). Nuestras operadoras pueden atenderle en español.)

 

Customers are cautioned to make sure their meter box has not been damaged. If the meter box is damaged or pulled away from the building, customers need to contact a licensed electrician for repairs and their local county inspection office for an inspection.   

 

Outage numbers will continue to fluctuate as line workers have to disconnect some services to test lines or make additional repairs further down the line.

 

Major areas affected as of 4:30 a.m.:

 

NORTH CAROLINA

 

 

 

Location

Peak Outages

Number Restored

Outages

Remain.

Burlington

62,000

39,600

22,400

Chapel Hill

38,800

21,900

16,900

Charlotte

296,600

206,800

89,800

Durham

108,900

60,700

48,200

Gastonia

60,400

47,800

12,600

Greensboro

105,800

70,350

35,450

Hendersonville

2,400

2,400

0

Hickory

67,300

66,650

650

High Point

54,400

31,300

23,100

Kannapolis

36,500

26,900

9,600

Lenoir

9,900

9,900

0

Marion

7,000

7,000

0

Mooresville

26,300

20,800

5,500

N. Wilkesboro

13,300

13,300

0

Rutherfordton

18,100

17,900

200

Salisbury

57,200

32,800

24,400

Shelby

34,000

30,300

3,700

Winston-Salem

36,800

36,800

0

Totals

1,035,700

743,200

292,500

 

 

 

 

SOUTH CAROLINA

 

 

 

Location

Peak Outages

Number Restored

Outages

Remain.

Anderson

27,200

27,200

0

Chester

5,200

5,200

0

Clemson

7,000

7,000

0

Greenville

115,200

114,660

540

Greenwood

9,800

9,800

0

Greer

25,800

25,730

70

Lancaster

42,400

41,200

1,200

Spartanburg

100,000

88,100

11,900

Totals

332,600

318,890

13,710


 

 

Total Reported

Outages

Number Restored

Outages

Remaining

NC & SC COMBINED

1,368,300

1,062,080

306,210



* These numbers do not reflect outages in all areas of the Duke Power service territory. The company projects 90 percent of the outages will be restored by midnightWednesday, Dec. 11.  Restoration may be longer for customers with individual service or equipment problems.

 

ESTIMATED TIMES OF RESTORATION

 

Please Note: A majority of customers will have their electric service restored by the times listed below. However Estimated Time Of Restoration (to the 90 percent restored level) may be longer for customers with individual service or equipment problems. Information will be updated as work progresses.

 

 

 

AREA

 

ESTIMATED TIME OF RESTORATION

 

Anderson

Clear

Brevard

Clear

Burlington

Wednesday by midnight

Chapel Hill

Wednesday by midnight

Charlotte

Wednesday by midnight

Chester

Clear

Clemson

Clear

Durham

Wednesday by midnight

Eden

Clear

Elkin

Clear

Ft. Mill

Wednesday by midnight

Gastonia

Wednesday by midnight

Greensboro

Wednesday by midnight

Greenville

Tuesday by midnight

Greenwood

Clear

Greer

Tuesday by midnight

Hendersonville

Clear

Hickory

Wednesday by midnight

High Point

Wednesday by midnight

Kannapolis

Wednesday by midnight

Lancaster

Tuesday by midnight

Lenoir

Clear

Madison

Clear

Marion

Clear

Mooresville

Wednesday by midnight

Mt. Airy

Clear

N. Wilkesboro

Clear

Reidsville

Clear

Rutherfordton

Tuesday by midnight

Salisbury

Wednesday by midnight

Shelby

Wednesday by midnight

Spartanburg

Tuesday by midnight

Winston-Salem

Clear



TUESDAY, DEC. 10: WE WILL UPDATE RESTORATION NUMBERS AT: 

4:30 p.m.

 

YOU CAN CALL OUR MEDIA OUTAGE LINE AT 704/382-8333 FOR UPDATES. PLEASE PRESS OPTION 1. THIS OPTION WILL ALSO ALLOW YOU TO REACH A REPRESENTATIVE FOR INTERVIEW.

 

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

 

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

 

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Contact: Media Relations - Joint Information Center
Phone: 704-382-8333
24 Hour Phone: 704-382-8333/PRESS OPTION 1
Email: n/a