News Release
Dec. 09, 2002

DUKE POWER CONTINUES STORM RESTORATION EFFORTS - POWER RESTORED TO 953,780 CUSTOMERS

CHARLOTTE, N.C.   – Duke Power continues to make progress in returning power to customers in the aftermath of last week’s ice storm.  

 

“We have restored power to more than 953,780 customers as of this afternoon,” said E.O. Ferrell, senior vice president of electric distribution for Duke Power. “The crews are doing a solid job getting the lines back up, but the work is tedious and time consuming.”   

 

With continued favorable weather conditions, the company projects to have service reconnected to 90 percent of affected customers, as planned, by midnight Wednesday, December 11.

 

“Our customers have been very patient while our crews work feverishly to repair service,” Ferrell said.

 

If your power remains off when a neighbor’s power is back on, the company advises you to call the 1-800-POWERON (1/800-769-3766) telephone line again. The line offers options for Spanish speaking customers. (Si su casa sigue sin servicio eléctrico y sus vecinos ya tienen electricidad, favor de llamar al teléfono de Duke Power, 1-800-POWERON (1-800-943-6914). Nuestras operadoras pueden atenderle en español.)

 

“Our recovery efforts have received strong support from our suppliers, manufacturers and transportation companies. They are also working 24 hours-a-day to make sure we have the materials needed to fully restore service to all of our customers,” Ferrell said. 

 

Customers are cautioned to make sure their meter box has not been damaged. If the meter box is damaged or pulled away from the building, customers need to contact a licensed electrician for repairs and their local county inspection office for an inspection.   

 

Outage numbers will continue to fluctuate as line workers have to disconnect some services to test lines or make additional repairs further down the line.

 

Major areas affected as of 4 p.m.:

N. CAROLINA
Location

Peak Outages

Number Restored

Outages Remain

Burlington 62,000 36,500 25,500
Chapel Hill 38,800 20,800 18,000
Charlotte 296,600 172,100 124,500
Durham

108,900

52,700

56,200
Gastonia 60,400 37,100 23,300
Greensboro 105,800 63,900 41,900
Hendersonville 2,400 2,400 0
Hickory 67,300 59,100 8,200
High Point 54,400 29,300 25,100
Kannapolis 36,500 21,100 15,400
Lenoir 9,900 9,750 150
Marion 7,000 7,000 0
Mooresville 26,300 18,400 7,900
N. Wilkesboro 13,300 13,300 0
Rutherfordton 18,100 17,230 870
Salisbury 57,200 29,900 27,300
Shelby 34,000 28,500 5,500
Winston-Salem 36,800 36,800 0
Totals 1,035,700 655,880 379,820
S. CAROLINA
Location

Peak Outages

Number Restored

Outages Remain

Anderson 27,200 27,200 0
Chester 5,200 5,200 0
Clemson 7,000 7,000 0
Greenville 115,200 111,200 4000
Greenwood 9,800 9,600 200
Greer 25,800 25,600 200
Lancaster 42,400 38,900 3,500
Spartanburg 100,000 73,200 26,800
Totals 332,600 297,900 34,700

ESTIMATED TIMES OF RESTORATION

Please Note: A majority of customers will have their electric service restored by the times listed below. However, Estimated Time Of Restoration (to the 90 percent restored level) may be longer for customers with individual service or equipment problems. Information will be updated as work progresses.

AREA ESTIMATED TIME OF RESTORATION
Anderson Clear
Brevard Clear
Burlington Wednesday by midnight
Chapel Hill Wednesday by midnight
Charlotte Wednesday by midnight
Chester Clear
Clemson Clear
Durham Wednesday by midnight
Eden Clear
Elkin Clear
Ft. Mill Wednesday by midnight
Gastonia Wednesday by midnight
Greensboro Wednesday by midnight
Greenville Monday by midnight
Greenwood Clear
Greer Tuesday by midnight
Hendersonville Clear
Hickory Wednesday by midnight
High Point Wednesday by midnight
Kannapolis Wednesday by midnight
Lancaster Tuesday by midnight
Lenoir Monday afternoon
Madison Clear
Marion Clear
Mooresville Wednesday by midnight
Mt. Airy Clear
N. Wilkesboro Clear
Reidsville Clear
Rutherfordton Tuesday by midnight
Salisbury Wednesday by midnight
Shelby Wednesday by midnight
Spartanburg Tuesday by midnight
Winston-Salem Clear

MONDAY, DEC. 9: WE WILL PROVIDE UPDATES ON OUR MEDIA OUTAGE UPDATE LINE AT 704/382-8333 ON THE FOLLOWING SCHEDULE:

9:30 p.m.

 

PLEASE PRESS OPTION 1. THIS OPTION WILL ALSO ALLOW YOU TO REACH A REPRESENTATIVE FOR INTERVIEW.

 

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

 

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

Contact: Media Relations - Joint Information Center
Phone: (704) 382-8333
24 Hour Phone: (704) 382-8333
Email: n/a