News Release
Dec. 09, 2002

DUKE POWER TO BUILD ON WEEKEND PROGRESS

CHARLOTTE, N.C. – Duke Power assisted by out-of-state crews plans to build on the extraordinary progress made to date in restoring power to customers in the Carolinas.

 

Eighty-six percent of the outages in South Carolina from last week’s ice storm have been restored. Duke Power and crews from 17 states and the District of Columbia have restored 64 percent of affected customers system-wide. Power has been restored to more than 886,000 customers impacted by the worst storm in Duke Power history.

 

“The momentum has shifted,” said E. O. Ferrell, senior vice president of electric distribution for Duke Power. “In the first few days after the storm, we faced extensive damage coupled with freezing temperatures. Over the weekend, we made significant progress in reducing the number of outages across our service territory.”

 

“Our dedicated crews, along with the infusion of personnel from several states, has helped us tackle the most devastating storm in the company’s history.”

 

More than 12,000 Duke Power, contractor and electric employees from 17 states and the District of Columbia have been working around the clock to restore power. At the height of the outages, more than 1.3 million customers had lost service as a result of this storm.

 

Crews are focusing on the larger lines that will restore the largest numbers of customers at a time.

 

Reminders:

·         Duke Power asks that customers not approach crews to ask questions as the crews enter neighborhoods. This will delay the restoration efforts. It also poses a safety hazard to both customers and crew members when crews are working to remove trees and repair lines.

·         Duke Power cannot restore power to homes where a meter base has been damaged or pulled from the wall. Meter bases must be reinstalled by a licensed electrician. Once that is done, and appropriate county inspections are completed as required, contact Duke Power to reconnect your power.  If you have questions about installation inspections, contact your local county offices.

 

Power outages and downed power lines should be reported using the 1-800-POWERON (1/800-769-3766) telephone line. If a customer has reported an outage, it isn’t necessary to call again unless the customer’s power remains off when a neighbor’s power is restored. Outage numbers will continue to fluctuate as line workers have to disconnect some service to test lines or make additional repairs further down the line.

 

Major areas affected as of 4:30 a.m.:

NORTH CAROLINA

Location

Peak Outages

Number Restored

Outages

Remain.

Burlington

62,000

31,600

30,400

Chapel Hill

38,800

17,000

21,800

Charlotte

296,600

159,800

136,800

Durham

108,900

49,900

59,000

Gastonia

60,400

24,100

36,300

Greensboro

105,800

60,400

45,400

Hendersonville

2,400

2,400

0

Hickory

67,300

53,100

14,200

High Point

54,400

18,300

36,100

Kannapolis

36,500

18,400

18,100

Lenoir

9,900

8,400

1500

Marion

7,000

7,000

0

Mooresville

26,300

18,400

7,900

N. Wilkesboro

13,300

13,300

0

Rutherfordton

18,100

16,900

1,200

Salisbury

57,200

29,900

27,300

Shelby

34,000

26,000

8,000

Winston-Salem

36,800

36,730

70

Totals

1,035,700

591,630

444,070



 

SOUTH CAROLINA

Location

Peak Outages

Number Restored

Outages

Remain.

Anderson

27,200

27,200

0

Chester

5,200

5,200

0

Clemson

7,000

7,000

0

Greenville

115,200

105,700

9,500

Greenwood

9,800

9,800

0

Greer

25,800

25,200

600

Lancaster

42,400

36,000

6,400

Spartanburg

100,000

71,700

28,300

Totals

332,600

287,800

44,800



 

 

 

Peak Outages

Number Restored

Outages Remaining

System Totals --  N.C. & S.C.

1.37 million

886,000

494,000



 

* These numbers do not reflect outages in all areas of the Duke Power service territory. The company projects 90 percent of the outages will be restored by midnightWednesday, Dec. 11.  Restoration may be longer for customers with individual service or equipment problems.

 

 

ESTIMATED TIMES OF RESTORATION

 

Please Note: A majority of customers will have their electric service restored by the times listed below. However Estimated Time Of Restoration (ETOR) may be longer for customers with individual service or equipment problems. Information will be updated as work progresses.
AREA ESTIMATED TIME OF RESTORATION
Charlotte Wednesday by midnight
Chester Tuesday by midnight
Ft. Mill Wednesday by midnight
Gastonia Wednesday by midnight
Hickory Wednesday by midnight
Kannapolis Wednesday by midnight
Lancaster Tuesday by midnight
Lenoir Monday by noon
Marion Monday by noon
Mooresville Wednesday by midnight
Salisbury Wednesday by midnight
Shelby Wednesday by midnight
Anderson Midnight tonight
Brevard Clear
Clemson Clear
Greenville Monday by midnight
Greenwood Clear
Greer Tuesday by midnight
Hendersonville Clear
Rutherfordton Tuesday by midnight
Spartanburg Tuesday by midnight
Burlington Wednesday by midnight
Chapel Hill Wednesday by midnight
Durham Wednesday by midnight
Eden Clear
Elkin Clear
Greensboro Wednesday by midnight
High Point Wednesday by midnight
Madison Clear
Mt. Airy Clear
N. Wilkesboro Clear
Reidsville Clear
Winston-Salem Monday by noon


 

MONDAY, DEC. 9, WE WILL PROVIDE UPDATE ON OUR MEDIA OUTAGE UPDATE LINE AT 704/382-8333 ON THE FOLLOWING SCHEDULE:

5:30 a.m.

10:30 a.m.

4:30 p.m.

9:30 p.m.

 

 

PLEASE PRESS OPTION 1. THIS OPTION WILL ALSO ALLOW YOU TO REACH A REPRESENTATIVE FOR INTERVIEW.

 

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

 

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

 

Contact: Duke Power Joint Information Center
Phone: 704-382-8333
24 Hour Phone: 704-382-8333
Email: n/a