“Extraordinary performances by our employees and those assisting us have resulted in significant progress,” said E. O. Ferrell, senior vice president of electric distribution for Duke Power. “As restorations are made, we are redeploying crews to address those areas with remaining outages.  We will not stop until all customers are returned to service.”

More than 12,000 Duke Power, contractor and electric employees from 17 different states and the District of Columbia are working around the clock to address the more than 1.3 million customers that lost service from this storm.

“We continue to focus on the larger lines that will restore the largest numbers of customers as quickly as possible. This process will also help reconnect school systems and address safety issues such as intersections with no working traffic lights,” continued Ferrell. “These restorations are necessary before neighborhoods and individual services can be addressed.”

Duke Power asks that customers who still need to have their power restored remain patient as crews work diligently and safely.

Duke Power also reminds customers it cannot restore power to homes where a meter base has been damaged or pulled from the wall. Meter bases must be reinstalled by a licensed electrician. Once that is done, and appropriate county inspections are completed as required, contact Duke Power to reconnect your power.  If you have questions about installation inspections, contact your local county offices.

Power outages and downed power lines should be reported using the 1-800-POWERON (1-800-769-3766) telephone line. If a customer has reported an outage, it isn’t necessary to call again unless the customer’s power remains off when a neighbor’s power is restored. Outage numbers will continue to fluctuate as line workers have to disconnect some service to test lines or make additional repairs further down the line.

Areas affected as of 9:30 p.m.:

  * These numbers do not reflect outages in all areas of the Duke Power service territory. The company projects 90 percent of the outages will be restored by midnightWednesday, Dec. 11.  Restoration may be longer for customers with individual service or equipment problems.

ESTIMATED TIMES OF RESTORATION

Please Note: A majority of customers will have their electric service restored by the times listed below. However Estimated Time Of Restoration (ETOR) may be longer for customers with individual service or equipment problems. Information will be updated as work progresses. 

MONDAY, DEC. 9, WE WILL PROVIDE UPDATE ON OUR MEDIA OUTAGE UPDATE LINE AT 704/382-8333 ON THE FOLLOWING SCHEDULE:

5 a.m.

PLEASE PRESS OPTION 1. THIS OPTION WILL ALSO ALLOW YOU TO REACH A REPRESENTATIVE FOR INTERVIEW.

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.