News Release
Dec. 08, 2002

DUKE POWER MAKES NEARLY 100,000 ADDITIONAL RESTORATIONS TODAY

CHARLOTTE, N.C.   – Duke Power employees, contractors and assisting electric crews made nearly 100,000 additional restorations today to those customers affected by the worst storm in Duke Power history.

 

“Extraordinary performances by our employees and those assisting us have resulted in significant progress,” said E. O. Ferrell, senior vice president of electric distribution for Duke Power. “As restorations are made, we are redeploying crews to address those areas with remaining outages.  We will not stop until all customers are returned to service.”

 

More than 12,000 Duke Power, contractor and electric employees from 17 different states and the District of Columbia are working around the clock to address the more than 1.3 million customers that lost service from this storm.

 

“We continue to focus on the larger lines that will restore the largest numbers of customers as quickly as possible. This process will also help reconnect school systems and address safety issues such as intersections with no working traffic lights,” continued Ferrell. “These restorations are necessary before neighborhoods and individual services can be addressed.”

 

Duke Power asks that customers who still need to have their power restored remain patient as crews work diligently and safely.

 

Duke Power also reminds customers it cannot restore power to homes where a meter base has been damaged or pulled from the wall. Meter bases must be reinstalled by a licensed electrician. Once that is done, and appropriate county inspections are completed as required, contact Duke Power to reconnect your power.  If you have questions about installation inspections, contact your local county offices.

 

Power outages and downed power lines should be reported using the 1-800-POWERON (1-800-769-3766) telephone line. If a customer has reported an outage, it isn’t necessary to call again unless the customer’s power remains off when a neighbor’s power is restored. Outage numbers will continue to fluctuate as line workers have to disconnect some service to test lines or make additional repairs further down the line.

 

Areas affected as of 9:30 p.m.:

 

NORTH CAROLINA

 

Location

Peak Outages

Number Restored

Outages Remaining

Burlington

     62,000

30,400

31,600

Chapel Hill

38,800

17,700

21,100

Charlotte

296,600

151,300

145,300

Durham

108,900

77,300

31,600

Gastonia

60,400

23,400

37,000

Greensboro

105,800

59,000

46,800

Hendersonville

2,400

2,400

0

Hickory

67,300

51,600

15,700

High Point

54,400

18,000

36,400

Kannapolis

36,500

18,300

18,200

Lenoir

9,900

8,400

1500

Marion

7,000

7,000

0

Mooresville

26,300

17,600

8,700

N. Wilkesboro

13,300

13,300

0

Rutherfordton

18,100

16,600

1500

Salisbury

57,200

7,000

50,200

Shelby

34,000

25,800

8,200

Winston-Salem

36,800

36,640

160

Totals

1,035,700

581,740

453,960



 

SOUTH CAROLINA

 

Location

Peak Outages

Number Restored

Outages Remaining

Anderson

27,200

27,200

0

Chester

5,200

5,200

0

Clemson

7,000

7,000

0

Greenville

115,200

105,400

9800

Greenwood

9,800

9,800

0

Greer

25,800

24,900

900

Lancaster

42,400

35,700

6,700

Spartanburg

100,000

67,300

32,700

Totals

332,600

282,500

50,100



 

  * These numbers do not reflect outages in all areas of the Duke Power service territory. The company projects 90 percent of the outages will be restored by midnightWednesday, Dec. 11.  Restoration may be longer for customers with individual service or equipment problems.

 

ESTIMATED TIMES OF RESTORATION

 

Please Note: A majority of customers will have their electric service restored by the times listed below. However Estimated Time Of Restoration (ETOR) may be longer for customers with individual service or equipment problems. Information will be updated as work progresses. 

 

 

AREA

 

ESTIMATED TIME OF RESTORATION

 

Charlotte

Wednesday by midnight

Chester

Tuesday by midnight

Ft. Mill

Wednesday by midnight

Gastonia

Wednesday by midnight

Hickory

Wednesday by midnight

Kannapolis

Wednesday by midnight

Lancaster

Tuesday by midnight

Lenoir

Monday by noon

Marion

Monday by noon

Mooresville

Wednesday by midnight

Salisbury

Wednesday by midnight

Shelby

Wednesday by midnight

Anderson

Midnight tonight

Brevard

Clear

Clemson

Clear

Greenville

Monday by midnight

Greenwood

Clear

Greer

Tuesday by midnight

Hendersonville

Clear

Rutherfordton

Tuesday by midnight

Spartanburg

Tuesday by midnight

Burlington

Wednesday by midnight

Chapel Hill

Wednesday by midnight

Durham

Wednesday by midnight

Eden

Clear

Elkin

Clear

Greensboro

Wednesday by midnight

High Point

Wednesday by midnight

Madison

Clear

Mt. Airy

Clear

N. Wilkesboro

Clear

Reidsville

Clear

Winston-Salem

Monday by noon



 

 

MONDAY, DEC. 9, WE WILL PROVIDE UPDATE ON OUR MEDIA OUTAGE UPDATE LINE AT 704/382-8333 ON THE FOLLOWING SCHEDULE:

 

5 a.m.

 

PLEASE PRESS OPTION 1. THIS OPTION WILL ALSO ALLOW YOU TO REACH A REPRESENTATIVE FOR INTERVIEW.

 

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

 

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

Contact: Media Relations - Joint Information Center
Phone: 704-382-8333
24 Hour Phone: 704-382-8333
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