News Release
Dec. 08, 2002

MORE THAN 725,000 CUSTOMERS HAVE POWER RESTORED FOLLOWING WORST ICE STORM IN DUKE POWER HISTORY

CHARLOTTE  – More than 725,000 customers have now had their power restored after the worst ice storm in Duke Power’s history caused more than 1.3 million outages in their 22,000 square mile service area.  The company projects 90 percent of the outages will be restored by midnight Wednesday, Dec. 11.  Restoration may be longer for customers with individual service or equipment problems.

 

It took 10 days to restore the 660,000 customers who lost power in the 1996 ice storm. It took three days to reach that number this time.

 

A total of 4,300 workers from 15 states, including Texas, Florida and Michigan, have pushed the number of people assisting in the Duke Power storm restoration effort to more than 12,000.

 

“Today we are making solid progress toward completing restorations throughout our service area,” said E.O. Ferrell, senior vice president of electric distribution for Duke Power. “We ask our customers who still need to have their power restored to remain patient as crews work diligently and safely.”

 

Earlier Sunday an out-of-state utility worker was killed following a vehicular accident on U.S. 321 near Gastonia. “We are extremely saddened by the loss of life, and Duke Power expresses its condolences to the utility worker’s family,” Ferrell said.

 

Duke Power also reminds customers it cannot restore power to homes where a meter base has been damaged or pulled from the wall. Meter bases must be reinstalled by a licensed electrician. Once that is done, and appropriate county inspections are complete as required, contact Duke Power to reconnect your power.

 

Power outages and downed power lines should be reported using the 1-800-POWERON (1/800-769-3766) telephone line. If a customer has reported an outage, it isn’t necessary to call again unless the customer’s power remains off when a neighbor’s power is restored. Outage numbers will continue to fluctuate as line workers have to disconnect some service to test lines or make additional repairs further down the line.

 

Major areas affected as of 10 a.m.:

North Carolina

 

South Carolina

*Location

Peak Outages

Number Restored

Outages

Remain.

*Location

Peak Outages

Number Restored

Outages Remain.

Burlington

62,000

23,500

38,500

Anderson

27,200

27,200

52

Chapel Hill

38,800

14,000

24,700

Chester

5,200

5,200

50

Charlotte

296,600

126,500

170,200

Clemson

7,000

7,000

0

Durham

108,900

32,800

76,200

Greenville

115,200

91,400

23,800

Gastonia

60,400

12,400

48,000

Greenwood

9,800

9,400

450

Greensboro

105,800

55,300

50,500

Greer

25,800

21,400

4,400

Hendersonville

2,400

2,400

0

Lancaster

42,400

32,100

10,400

Hickory

67,300

39,500

27,800

Spartanburg

100,000

56,300

43,600

High Point

54,400

14,200

40,200

 

 

 

 

Kannapolis

36,500

18,500

18,000

 

 

 

 

Lenoir

9,900

8,000

1,830

 

 

 

 

Marion

7,000

7,000

45

 

 

 

 

Mooresville

26,300

14,400

11,900

 

 

 

 

N. Wilkesboro

13,300

13,300

0

 

 

 

 

Rutherfordton

18,100

14,500

3,500

 

 

 

 

Salisbury

57,200

19,000

38,100

 

 

 

 

Shelby

34,000

18,600

15,300

 

 

 

 

Winston-Salem

36,800

35,100

1,700

 

 

 

 

Totals

1,035,700

475,200

566,840

Totals

332,600

250,100

82,800



* These numbers do not reflect outages in all areas of the Duke Power service territory. The company projects 90 percent of the outages will be restored by midnight Wednesday, Dec. 11.  Restoration may be longer for customers with individual service or equipment problems.

 

ESTIMATED TIMES OF RESTORATION

 

PLEASE NOTE: A majority of customers will have their electric service restored by the times listed below. However, Estimated Times of Restoration (ETOR) may be longer for customers with individual service or equipment problems. Information will be updated as work progresses.
AREA ESTIMATED TIME OF RESTORATION
Brevard Clear
Clemson Clear
Hendersonville Clear
Eden Clear
Elkin Clear
Madison Clear
Reidsville Clear
Anderson Clear
Greenwood Sunday morning
Greenville Monday by midnight
Lenoir Monday by noon
Marion Monday by noon
Chester Tuesday by midnight
Lancaster Tuesday by midnight
Greer Tuesday by midnight
Rutherfordton Tuesday by midnight
Spartanburg Tuesday by midnight
Mt. Airy Tuesday by midnight
N. Wilkesboro Tuesday by midnight
Winston-Salem Tuesday by midnight
Charlotte Wednesday by midnight
Ft. Mill Wednesday by midnight
Gastonia Wednesday by midnight
Hickory Wednesday by midnight
Kannapolis Wednesday by midnight
Mooresville Wednesday by midnight
Salisbury Wednesday by midnight
Shelby Wednesday by midnight
Burlington Wednesday by midnight
Chapel Hill Wednesday by midnight
Durham Wednesday by midnight
Greensboro Wednesday by midnight
High Point Wednesday by midnight

 

SUNDAY, DEC. 8, WE WILL PROVIDE UPDATES ON OUR MEDIA OUTAGE UPDATE LINE AT 704/382-8333 ON THE FOLLOWING SCHEDULE:

 

4:30 p.m.

9:30 p.m.

 

PLEASE PRESS OPTION 1. THIS OPTION WILL ALSO ALLOW YOU TO REACH A REPRESENTATIVE FOR INTERVIEW.

 

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

 

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

 

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Contact: Media Relations - Joint Information Center
Phone: 704-382-8333
24 Hour Phone: 704-382-8333/Press Option 1
Email: n/a