News Release
Dec. 08, 2002

ARMY OF WORKERS, MILES OF WIRE INVOLVED IN DUKE POWER'S RESTORATION EFFORT

 

CHARLOTTE, N.C.   – A total of 4,300 workers from 15 states, including Texas, Florida and Michigan have pushed the number of people assisting in the Duke Power storm restoration effort to more than 12,000.

 

Half of the more than 1.3 million customers who lost power from the worst ice storm in Duke Power’s history have had their service restored. It took 10 days to restore the 660,000 customers who lost power in the 1996 ice storm. It took three days to reach that number this time. Currently, there are 660,000 without electricity.

 

So far, the company’s Customer Service Center and Automated Response System have received more than 1 million calls.

 

Approximately 284 miles of wire, 583 transformers and 175 poles have been installed. 

 

“We expect to use a great deal more equipment as we work to restore everyone’s electricity,” said E.O. Ferrell, senior vice president of electric distribution for Duke Power. “We have made a commitment to restore customers’ service safely and as quickly as possible, and the vast amount of materials, equipment and personnel involved is indicative of our effort.”

 

Outage numbers will continue to fluctuate as line workers have to disconnect some service to test lines or make additional repairs further down the line.

 

The company projects 90 percent of the outages will be restored by Wednesday night, Dec. 11.  Restoration may be longer for customers with individual service or equipment problems.

 

Power outages and downed power lines should be reported using the 1-800-POWERON

(1/800-769-3766) telephone line. If a customer has reported an outage, it isn’t necessary to call again unless the customer’s power remains off when a neighbor’s power is restored.

 

Major areas affected as of  6 a.m.:

North Carolina

 

South Carolina

*Location

Peak Outages

Number Restored

Outages

Remain.

*Location

Peak Outages

Number Restored

Outages Remain.

Burlington

62,000

23,300

38,700

Anderson

27,200

27,200

0

Chapel Hill

38,800

14,300

24,500

Chester

5,200

5,075

125

Charlotte

296,600

124,300

172,300

Clemson

7,000

7,000

0

Durham

108,900

33,200

75,700

Greenville

115,200

88,000

27,200

Gastonia

60,400

15,400

45,000

Greenwood

9,800

9,600

200

Greensboro

105,800

54,300

51,500

Greer

25,800

21,900

3,900

Hendersonville

2,400

2,400

0

Lancaster

42,400

29,900

12,500

Hickory

67,300

39,000

28,300

Spartanburg

100,000

58,900

41,100

High Point

54,400

13,400

41,000

 

 

 

 

Kannapolis

36,500

18,200

18,300

 

 

 

 

Lenoir

9,900

7,200

2,700

 

 

 

 

Marion

7,000

6,500

500

 

 

 

 

Mooresville

26,300

13,100

13,200

 

 

 

 

N. Wilkesboro

13,300

13,300

0

 

 

 

 

Rutherfordton

18,100

14,200

3,900

 

 

 

 

Salisbury

57,200

18,900

38,300

 

 

 

 

Shelby

34,000

17,700

16,300

 

 

 

 

Winston-Salem

36,800

32,100

4,700

 

 

 

 

Totals

1,035,700

460,800

574,900

Totals

332,600

247,575

85,025


* These numbers do not reflect outages in all areas of the Duke Power service territory.

 

ESTIMATED TIMES OF RESTORATION

 

PLEASE NOTE: A majority of customers will have their electric service restored by the times listed below. However, Estimated Times of Restoration (ETOR) may be longer for customers with individual service or equipment problems. Information will be updated as work progresses.
AREA ESTIMATED TIME OF RESTORATION
Brevard Clear
Clemson Clear
Hendersonville Clear
Eden Clear
Elkin Clear
Madison Clear
Reidsville Clear
Anderson Clear
Greenwood Sunday morning
Greenville Monday by midnight
Lenoir Monday by noon
Marion Monday by noon
Chester Tuesday by midnight
Lancaster Tuesday by midnight
Greer Tuesday by midnight
Rutherfordton Tuesday by midnight
Spartanburg Tuesday by midnight
Mt. Airy Tuesday by midnight
N. Wilkesboro Tuesday by midnight
Winston-Salem Tuesday by midnight
Charlotte Wednesday by midnight
Ft. Mill Wednesday by midnight
Gastonia Wednesday by midnight
Hickory Wednesday by midnight
Kannapolis Wednesday by midnight
Mooresville Wednesday by midnight
Salisbury Wednesday by midnight
Shelby Wednesday by midnight
Burlington Wednesday by midnight
Chapel Hill Wednesday by midnight
Durham Wednesday by midnight
Greensboro Wednesday by midnight
High Point Wednesday by midnight

 

SUNDAY, DEC. 8, WE WILL PROVIDE UPDATES ON OUR MEDIA OUTAGE UPDATE LINE AT 704/382-8333 ON THE FOLLOWING SCHEDULE:

 

6:30 a.m.

11 a.m.

4:30 p.m.

9:30 p.m.

 

 

PLEASE PRESS OPTION 1. THIS OPTION WILL ALSO ALLOW YOU TO REACH A REPRESENTATIVE FOR INTERVIEW.

 

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

 

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

 

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