News Release
Dec. 07, 2002

DUKE POWER'S RESTORATION EFFORT NEARS HALFWAY POINT

CHARLOTTE, N.C. – Duke Power has returned electrical service to 678,900 customers, half of the more than 1.3 million customers who lost power due to the worst ice storm in company history.

 

Line crews will repair circuits that restore the largest number of customers, then tackle the time-consuming task of fixing the smaller circuits, which are equally important but affect fewer customers.

 

“It is taking heroic effort to recover from this natural disaster,” said E.O. Ferrell, senior vice president of electric distribution for Duke Power. “Our crews are providing that effort and we are grateful.”

 

It took 10 days to restore the 660,000 customers who lost power in the 1996 ice storm. Crews from Duke Power, and 4,300 workers from off-system, including 15 other states, have matched that restoration number in only three. 

 

“We will continue to work around the clock until everyone has electricity,” Ferrell said. “We expect the weather to continue cooperating, providing optimum conditions for our crews to work.”

 

Outage numbers will continue to fluctuate as line workers have to disconnect some service to test lines or make additional repairs further down the line.

 

The company projects 90 percent of the outages will be restored by Wednesday night, Dec. 11.  Restoration may be longer for customers with individual service or equipment problems.

 

Power outages and downed power lines should be reported using the 1-800-POWERON (1/800-769-3766) telephone line. If a customer has reported an outage, it isn’t necessary to call again unless the customer’s power remains off when a neighbor’s power is restored.

 

Major areas affected as of 9:30 p.m.:

North Carolina

 

South Carolina

*Location

Peak Outages

Number Restored

Outages

Remain.

*Location

Peak Outages

Number Restored

Outages Remain.

Burlington

62,000

24,000

14,700

Anderson

27,200

27,200

0

Chapel Hill

38,700

15,000

23,700

Chester

5,200

5,000

200

Charlotte

296,600

117,000

179,600

Clemson

7,000

7,000

0

Durham

108,900

35,000

73,900

Greenville

115,200

83,000

32,200

Gastonia

60,400

14,000

46,400

Greenwood

9,800

9,800

0

Greensboro

105,800

52,000

53,800

Greer

25,800

25,000

800

Hendersonville

2,400

2,400

0

Lancaster

42,400

25,000

17,400

Hickory

67,300

38,000

29,300

Spartanburg

100,000

55,000

45,000

High Point

54,400

13,000

41,400

 

 

 

 

Kannapolis

36,500

15,000

21,500

 

 

 

 

Lenoir

9,900

7,000

2,900

 

 

 

 

Marion

7,000

6,500

500

 

 

 

 

Mooresville

26,300

12,000

14,300

 

 

 

 

N. Wilkesboro

13,300

13,000

300

 

 

 

 

Rutherfordton

18,000

14,000

4,000

 

 

 

 

Salisbury

57,200

13,000

44,200

 

 

 

 

Shelby

34,000

18,000

16,000

 

 

 

 

Winston-Salem

36,800

33,000

3,800

 

 

 

 

Totals

1,035,500

441,900

570,300

Totals

332,600

237,000

95,600

* These numbers do not reflect outages in all areas of the Duke Power service territory.

 

ESTIMATED TIMES OF RESTORATION

 

PLEASE NOTE: A majority of customers will have their electric service restored by the times listed below. However, Estimated Times of Restoration (ETOR) may be longer for customers with individual service or equipment problems. Information will be updated as work progresses.

 

AREA

 

ESTIMATED TIME OF RESTORATION

 

Brevard

Clear

Clemson

Clear

Hendersonville

Clear

Eden

Clear

Elkin

Clear

Madison

Clear

Reidsville

Clear

Anderson

Midnight tonight

Greenwood

Midnight tonight

Greenville

Monday by midnight

Lenoir

Monday by noon

Marion

Monday by noon

Chester

Tuesday by midnight

Lancaster

Tuesday by midnight

Greer

Tuesday by midnight

Rutherfordton

Tuesday by midnight

Spartanburg

Tuesday by midnight

Mt. Airy

Tuesday by midnight

N. Wilkesboro

Tuesday by midnight

Winston-Salem

Tuesday by midnight

Charlotte

Wednesday by midnight

Ft. Mill

Wednesday by midnight

Gastonia

Wednesday by midnight

Hickory

Wednesday by midnight

Kannapolis

Wednesday by midnight

Mooresville

Wednesday by midnight

Salisbury

Wednesday by midnight

Shelby

Wednesday by midnight

Burlington

Wednesday by midnight

Chapel Hill

Wednesday by midnight

Durham

Wednesday by midnight

Greensboro

Wednesday by midnight

High Point

Wednesday by midnight

 

CURRENT STORM FACTS

 

 

As of Saturday, December 7

 

 

4,300

The number of off-system personnel brought in to assist with the restoration effort

15

The number of states from which workers have come to assist in power restoration. They have come from as far south as Florida, as far north at Michigan, and as far west as Texas

More than 1 million

The number of calls received by Duke Power’s Customer Service Center and Automated Response System

More than 20

The number of key suppliers/manufacturers operating over the weekend in support of Duke Power’s storm effort

500

The number of special air shipments delivering supplies to the Duke Power

Materials Used in Storm Restoration

675,000

Connectors and splices

70,000

Fuses

284 miles

Wire/cable footage

583

Transformers

175

Poles

2,500

Cross arms

 

 

SATURDAY, DEC. 7, WE WILL PROVIDE UPDATES ON OUR MEDIA OUTAGE UPDATE LINE AT 704/382-8333 ON THE FOLLOWING SCHEDULE:

 

6:30 a.m.

11 a.m.

4:30 p.m.

9:30 p.m.

 

 

PLEASE PRESS OPTION 1. THIS OPTION WILL ALSO ALLOW YOU TO REACH A REPRESENTATIVE FOR INTERVIEW.

 

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

 

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

Contact: Duke Power Joint Information Center
Phone: 704-382-8333
24 Hour Phone: 704-382-8333
Email: n/a