News Release
Dec. 05, 2002

DUKE POWER RESPONDING TO WORST STORM IN HISTORY

– Duke Power is responding to the worst ice storm in the company’s history.

 

“We have approximately 1.2 million customers, half of our total customer base, without power this morning,” said E.O. Ferrell, senior vice president of electric distribution for Duke Power, “This ice storm surpasses the damage from Hurricane Hugo in 1989, which had 696,000 outages.”

 

“We anticipate additional outages as the weight of the ice continues to bring down lines and trees. Our crews are working as quickly and as safely as possible to restore service to customers,” he said. “We’ve requested help from other utilities. It may take them a day or two to arrive due to weather conditions, making travel slow.” 

 

Customers are encouraged to continue to report power outages and downed lines using the 1-800-POWERON (1/800-769-3766) line. “It may take some time to get through due to the volume of calls. Some customers may get a message advising them to call a local office number. All of our telephone lines are overloaded.  We appreciate our customers’ patience and ask them to keep trying either 1-800-POWERON or the local office to report outages,” said Ferrell.

 

“If you have routine business with Duke Power such as service connections, please call back tomorrow for those service requests, if possible. We want to keep our lines open for customers to report power outages,” Ferrell advised.

 

Service may not be restored for an extended period of time. Duke Power customers may want to make other lodging arrangements due to the duration and severity of this storm.

 

Ferrell emphasized that customers should treat any downed line with extreme caution. Lines, trees, tree limbs or any structure that the lines may be touching should be considered energized.

 

Customers should not try to remove tree limbs from power lines. Report downed power lines to Duke Power, but don’t touch them.

 

Major areas affected as of 10 a.m. are:

 

North Carolina

South Carolina

Location

Number

 

Location

Number

Charlotte

225,000

 

Spartanburg

81,000

Gastonia

55,000

 

Greenville

97,500

Shelby

26,000

 

Greenwood

8600

Rutherfordton

15,000

 

Greer

21,000

Brevard

400

 

Anderson

27,000

Hendersonville

1500

 

Clemson

4900

Burlington

46,500

 

Lancaster

30,000

Winston-Salem

23,000

 

Chester

2400

  High Point

44,700

 

 

 

Greensboro

54,000

 

 

 

Salisbury

44,000

 

 

 

Kannapolis

29,000

 

 

 

Durham

89,500

 

 

 

Chapel Hill

21,400

 

 

 

Hickory

8000

 

 

 

Lenoir

38,000

 

 

 

North Wilkesboro

6200

 

 

 

Marion

2300

 

 

 

Mooresville

17,800

 

 

 



 

For Charlotte area media, Duke Power will hold a press conference at 1 p.m. EST in the company’s Emergency Operations Facility at the Power Building’s First Street entrance.

 

WE WILL BE PROVIDING UPDATES ON OUR MEDIA OUTAGE UPDATE LINE AT 704-382-8333 ON THE FOLLOWING SCHEDULE:

 

6 a.m.

11 a.m.

4:30 p.m.

9:30 p.m.

 

Duke Power, a business unit of Duke Energy, is one of the nation’s largest electric utilities and provides safe, reliable, competitively priced electricity to approximately two million customers in North Carolina and South Carolina. Duke Power operates three nuclear generating stations, eight coal-fired stations, 31 hydroelectric stations and numerous combustion turbine units. Total system generating capability is approximately 19,300 megawatts. More information about Duke Power is available on the Internet at: www.dukepower.com.

 

Duke Energy is a diversified multinational energy company with an integrated network of energy assets and expertise. The company manages a dynamic portfolio of natural gas and electric supply, delivery and trading businesses – meeting the energy needs of customers throughout North America and in key markets around the world. Duke Energy, headquartered in Charlotte, N.C., is a Fortune 500 company traded on the New York Stock Exchange under the symbol DUK. More information about the company is available on the Internet at: www.duke-energy.com.

Contact: Media Relations -- Joint Information Center
Phone: 704382-8333
24 Hour Phone: 704/382-8333
Email: n/a