Billing Terms and Conditions

EXPLANATION OF ESTIMATED CHARGES
Meters are scheduled to be read monthly. Regular meter readings are essential for accurate billing. When we are unable to read a meter, the usage is estimated based on previous bills. An estimated read will be considered the same as an actual read.

PAYMENT OF BILLS
In order to avoid paying a late charge, please mail your payment to Duke Energy several days before the due date. Or, if you prefer, you may pay by phone with Speedpay, pay online with e-Bill, or pay automatically through BillPayer 2000.  Payments can also be made at a Duke Energy office or Pay Agent location. For more information about our bill payment options, please visit www.duke-energy.com or call 1-800-544-6900.

Disconnection of your utility services(s) will not result from failure to pay any non-tariffed or non-regulated products or services.

LATE PAYMENT CHARGE INFORMATION
You can avoid a late payment charge if you pay your current month's charges plus at least $5.00 on any past due balance. However, your payment must be received in a Duke Energy office by the DUE DATE shown on your current bill.

Please note, any unpaid past due balance remains subject to collection efforts, including possible disconnection of services.

EXPLANATION OF BILL LANGUAGE
(The following terms will not appear on every bill)
BBP Cycle

Period of time used to calculate the current Budget Billing monthly installment amount.

CCF Gas usage, measured in hundreds of cubic feet.
CR Credited amount.
Current Gas Charges Total of all charges based on gas usage during the current billing period.
Customer Charge Charge for administrative costs, including meter reading, billing, and collecting. The residential Customer Charge for each service includes 10 cents for an energy assistance program approved by the Public Service Commission.
Elec. Rate Code that identifies the rate used to determine the Electric Usage Charge.  
EST or E Estimated Meter Read.
Gas Rate Code that identifies the rate used to determine the Gas Usage Charge.
kWh Electric usage measured in kilowatt-hours.
Late Payment Additional charge added to the bill if the Amount To Pay is not received in full by the Due date.
Meter Multiplier A factor that the meter reading usage is multiplied by to obtain the energy usage.
Usage Amount of energy used during the billing period.

GAS COST INFORMATION
The GAS COST ADJUSTMENT (GCA) rate is the cost (per 100 cubic feet) of gas we purchase from our suppliers. This rate varies periodically as gas prices to us increase or decrease. Duke Energy makes no profit on this charge since it is based on the actual costs we pay our suppliers for the gas we purchase and resell. The GCA amount is included in your total bill as an addition to the Gas Usage Charge, which covers our normal operating expenses for delivering gas to you.

ELECTRIC COST INFORMATION
The ELECTRIC FUEL ADJUSTMENT (EFA) rate is the increase or decrease (since determination of the Base Period Fuel Cost) in the cost of fuel purchased from our supplier and used to generate electricity. The EFA rate is computed monthly according to a formula established by the Kentucky Public Service Commission. Duke Energy makes no profit on the EFA since it is based on the actual cost of fuel used to generate electricity. The amount of the EFA is included in your total bill.

BILLING OR SERVICE INQUIRIES
If you have a question about your bill or service, call us at 513-421-9500, or from a toll free area 1-800-544-6900.  You may also write to our Customer Service Deparment at P.O. Box 960, Mail Drop 309C, Cincinnati, OH 45201, contact us by fax at 513-287-2376, or e-mail us at www.duke-energy.com. Rates schedules and service regulations are available upon request.

OFFICE HOURS:
Cincinnati - 8:00 a.m. - 5:00 p.m. Monday - Friday  

Newport - 8:00 a.m. - 5:00 p.m. Monday - Friday
                   

SERVICE EMERGENCY NUMBERS
Gas Trouble:  513-651-4466 OR
1-800-634-4300

Electric Trouble: 513-651-4182 OR
1-800-543-5599