Request Service
- New Customer Handbook (pdf, 763 KB)
- This printable handbook provides useful information related to energy safety, billing and payment programs and other customer-related services.
- Start Service
- Online request to establish new service.
- Stop Service
- Online request to have your service turned off.
- Change Account Information
- Make address changes and update other account information.
- New Service Contractor
- Builders and Developers fill out this request form to establish service for your building projects. Our online service requests make it fast and easy for you to turn-on, shut-off or transfer the gas service for all of your jobs.
- Upgrade or Change Existing Service
- Our Online Services enable you to upgrade or change your existing service, including relocating a meter, changing a service entrance cable, or adding circuit breakers.
- Removal of Electric Meters or Service
- Contact Duke Energy as soon as possible when requesting the removal of meters and/or service.
- Report an Outage
- Keeping the lights on is a priority for Duke Energy. Sometimes there are circumstances beyond our control when you will lose power. When you need to report outages, you can either call us or use the appropriate online forms.
- Request Repair to Rental Lighting
- Use this request form to report operational problems. If there is damage to your outdoor light, please call our Customer Service Department at 513-651-4182 or toll-free 1-800-543-5599.
- Report a Streetlight Outage
- Use this request form to report operational problems. If there is damage to the streetlight, please call our Customer Service Department at 513-651-4182 or toll-free 1-800-543-5599.
- Call Before You Dig
- Contact with underground utilities can be as hazardous as contact with overhead lines. Call before you dig. It's the law. If you call two days in advance of digging, a representative will send someone to mark underground utilities. Do not send an e-mail.
- Request Tree Trimming
- Use this request form to report trees growing into power lines. If you feel the condition is urgent, please call our Customer Service Department at 513-651-4182 or toll-free 1-800-543-5599.
- Report Energy Theft
- If you become aware of a situation where you suspect energy theft or meter tampering, you can help by contacting us.
- Request a Letter of Reference
- Outlines the length of time you have had service and summarizes your financial standing with us.
