Health Check

Receive a $50 incentive for completing a Smart $aver Health Check!

The Smart $aver HVAC Health Check goes beyond an average tune up to ensure that your heat pump or central air conditioner is not just in good working condition, but that it operates efficiently as well. The Health Check includes four simultaneous diagnostic tests that identify exactly what, if anything, ails your system. The Health Check then provides recommendations to your contractor on what their next steps should be to optimize your system.

The process is simple:

• Call and schedule an appointment for a Smart $aver Health Check with one of our Participating Contractors.
• The contractor will run a Health Check on your system and let you know if your system is operating as efficiently as intended.
• If your system is not operating efficiently, the contractor will complete a set of prescribed steps to increase the efficiency of your system until your system is optimized. As with any tune up, your system may require more extensive service that would incur additional charges, at your option, to proceed.
• If your contractor is able to optimize your system, they will submit an Incentive Application for you.
• If your system is operating efficiently, you will have the comfort of knowing that your system is operating at its optimal performance level. Because your system is already running at its designed efficiency, Duke Energy is not able to provide the $50 incentive.

Schedule your Health Check appointment with a Participating Contractor today!

Note: Duke Energy reserves the right to revise program requirements and incentive levels at any time. Incentives are subject to availability. For questions not addressed on the website, call 866-785-6209

Health Check vs. Preventive Maintenance vs. Tune-Up

Customers are often unclear on what different services can be performed on their HVAC systems. Many contractors offer different levels of service.

The first level of HVAC maintenance available is known as “Preventive Maintenance”. This level of system maintenance generally includes cleaning your system’s filters, coils and fans, inspecting the system’s electrical connections, calibrating your thermostats, and other cleaning or inspection activities.

The second level of HVAC maintenance available is often called a “tune-up”. The tune-up normally consists of the same preventive maintenance actions along with taking several individual temperature and pressure readings from your system. The contractor then uses these readings to perform the necessary calculations in order to determine whether your unit is operating efficiently.

The Health Check incorporates the best of both the preventive maintenance and tune-up services. Using the diagnostic tool, a series of four tests are performed. The diagnostic tool allows for simultaneous system readings and automates the required calculations which all but eliminate the chance of contractor error and results in more accurate system readings and recommendations. And, you will have the added benefit of knowing exactly which services were performed via the printed report or viewed directly from the diagnostic tool.

Confidence in contractor and service

You can feel confident that your Health Check will be performed thoroughly and will provide accurate results specific to your central air conditioner or heat pump because all contractors in the Health Check program have been certified by the North American Technician Excellence (NATE) or Building Performance Institute, Inc. (BPI). Furthermore, each Health Check is performed with the exact same set of digital diagnostic equipment, providing even more comfort that your contractor is performing all the required tests appropriately.

Assurance of system performance

Because the Health Check obtains digital readings directly from your system, automatically performs all the required calculations and displays test results and recommendations, you can be assured that the Health Check results are accurate. Don’t take your contractor’s word for it, ask to see results on the tool, or ask them to print and send your system’s results.

Be comfortable and save money

By ensuring that your central air conditioner or heat pump is operating efficiently, the Health Check can save you money on heating and cooling costs, maximize comfort in your home and extend the life of your equipment. You can receive a $50 incentive for optimizing your HVAC system.