Report an Outage
Keeping your power on is a priority for Duke Energy. We will make every effort to restore your service as quickly and safely as possible.
Report Electric Problem
- Toll free: 1-800-543-5599.
- Use Online Services to report electric trouble.
Report Gas Problem
For safety reasons, please telephone us directly to report trouble.
- Toll free: 1-800-634-4300.
Report a Streetlight/Rental Outdoor Light Problem
Use the forms below to report outages or trouble with streetlights and rental outdoor lights.
Report a Tree Problem
Use this form to alert us of a tree that may be growing too close to our power lines.
Report a Downed Power Line or Safety Hazard
If you see downed power lines or another electrical danger, call for help immediately at 1-800-543-5599. Keep others away until help arrives.
The first rule of safety is do not touch a power line or anything touching a power line, such as tree limbs, tools and toys. Even power lines that have fallen may be dangerous and should not be moved or disturbed.
