Kentucky Change Location

Meter Damage Who's Responsible When the Service Connection To Your House Is Damaged?

For residential installations in Ohio and Kentucky, Duke Energy installs and maintains the overhead service line (1) and electric meter (6).

Installation and maintenance of the underground service line (7), attachment hardware (2), weatherhead (3), riser (4), and meter box (5) is the customer’s responsibility. If the riser extends through the roof or eave, installation and maintenance is also the responsibility of the customer. These are typically installed and maintained by a licensed electrician.

Note:

  • Customers living in mobile homes are responsible for the service pole and for the service line that leads from the service pole to the meter. Customers are also responsible for their meter box, as previously explained.
  • If the meter box is pulled away from your house and you have no power, the homeowner is responsible for contacting an electrician for a permanent fix. In some instances, an electrical inspection may be required before Duke Energy can reconnect your service. Your electrician should be aware and advise you accordingly.
  • If the meter box is pulled away from the house and you have power, you should call an electrician to reattach the meter box. Again,
    an electrical inspection may be required.
  • View photo of a damaged service connection and meter box.