Storm and Outage Information
Keeping your power on is a priority for Duke Energy, but circumstances beyond our control can cause power outages. We want to take every step we can to safely restore your service as quickly as reasonably possible.
Report an Outage
Report Electric Problem
- Toll free: 1-800-543-5599
Report Gas Problem
For safety reasons, please telephone us directly to report trouble.
- Toll free: 1-800-634-4300
Streetlights and Rental Outdoor Lights
Duke Energy maintains numerous outdoor lights to help promote safety and security in public areas. Use our online forms to let us know if a rental outdoor light or streetlight is out or not working properly.
- Report a Tree Problem
- Call us or use our online form to alert us of a tree that may be growing too close to our power lines.
- Current Outages
- Find out where power outages are located in the Ohio and Kentucky service areas. Outages are listed by county and approximate number of customers affected. This information is updated each hour.
- If the Power Goes Out
- Helpful information for you and your family while our crews work to restore your service.
- Restoration Process
- Duke Energy crews typically work to restore service using a method that will restore power to the most people as quickly and safely as possible.
- Causes of Power Outages
- Severe weather can cause damage that can lead to power outages. Learn more about some common causes.
- Meter Damage
- If your meter is damaged, see who is responsible for making the repairs.
- Storm Tips
- Review these helpful tips and find out what you should do before, during and after severe weather strikes.
- Generators
- Protect your loved ones and learn how toproperly use backup generators.
