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Inside Piping Inspection

Duke Energy is focused on providing our customers with safe, reliable and efficient natural gas service. As part of that service, we must comply with various federal and state regulations and need your assistance in accessing our natural gas equipment located on your premises.

Between now and October 2014, we will be performing inspections on our natural gas metering equipment and piping located inside buildings. A list of inspection areas is available in the tab below. These inspections are required by the U.S. Department of Transportation (DOT) and are necessary for safe natural gas pipeline operations.

How the inspection works:

  • Typically, an inspection takes 15 minutes to complete.
  • A certified contractor from Southern Cross enters the building and inspects Duke Energy-owned exposed natural gas piping and metering equipment for leakage and corrosion.
  • Once that part is complete, the inspector paints any exposed piping up to the outlet of the meter.
  • These inspections are performed at no cost to our customers.

To complete this inspection, we will need access to our natural gas meter and associated piping from where this equipment enters the premises to the natural gas meter. We will also need the Duke Energy natural gas customer or a designated adult representative to be present at the premises to provide the inspection crew with the needed access.*

There is no cost to you associated with these inspections.

We have partnered with Southern Cross to complete these inspections at residences and businesses with inside natural gas meters. Southern Cross technicians will be readily identifiable by:

  • Wearing visible Southern Cross picture identification on the outside of their uniforms
  • Having a contact phone number for the customer to call for verification
  • Driving a vehicle marked with a Southern Cross logo, not a Duke Energy logo

Southern Cross will leave automated telephone messages to notify customers that they are in the area. The technicians will then leave a door hanger with the inspection program information if they are unable to perform the inspection at the time of the visit.

*State regulations permit us to disconnect natural gas service if equipment and inspection access is denied. Our goal is to provide and maintain a safe natural gas system by completing these important indoor meter and piping inspections.

If you received a door hanger, please call Southern Cross at 866.609.9864 Monday through Friday between 8 a.m. and 8 p.m. to schedule an appointment time for the inspection. Appointments may be scheduled on the following days and times:

Day Time Frame for Inspections
Monday 8 a.m. 4 p.m.
Tuesday 8 a.m. 8 p.m.
Wednesday 8 a.m. 4 p.m.
Thursday 8 a.m. 8 p.m.
Friday 8 a.m. 4 p.m.
Saturday 8 a.m. noon

Southern Cross may send a letter via U.S. mail or make additional telephone calls to premises where they have not been able to make contact to obtain an appointment to complete the inspection.

Customers that have natural gas meter installations located on the outside of their homes or businesses do not need to have this inspection performed. Duke Energy employees routinely perform outdoor leakage surveys and will perform the inspection of those natural gas meter locations for leakage and corrosion control.

If you have difficulty contacting Southern Cross to schedule an appointment, please contact us.

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