With the heavy snow forecast for the Tri-State, Duke Energy says it is closely monitoring the storm and preparing for the worst. Line technicians, service crews and other personnel are available throughout the company's service areas and are ready to respond to outages and emergencies, if they occur. Travel conditions are expected to be hazardous, which could slow restoration efforts. The company urges customers in potentially affected areas to make preparations in advance of the storm's arrival.
Keeping your power on is a priority for Duke Energy, but circumstances beyond our control can cause power outages. We want to take every step we can to safely restore your service as quickly as reasonably possible.
Report Electric Outage
- Toll free: 1-800-543-5599
- Online: If you have access to the Internet, report an outage using our online outage report form.
Report Gas Trouble
For safety reasons, please telephone us directly to report gas trouble.
- Toll free: 1-800-634-4300
Streetlights and Rental Outdoor Lights
Duke Energy maintains numerous outdoor lights to help promote safety and security in public areas. Use the forms below to report outages or trouble.
Report a Tree Problem
Call us or use our online form to alert us of a tree that may be growing too close to our power lines.
Find out where power outages are located in the Ohio and Kentucky service areas.
Emergency Electric Procedures
In the event of an energy emergency, Duke Energy will follow these procedures to alleviate the emergency conditions.