Our Customers - 2003 Annual Report - Duke Energy
Duke Energy

Our Customers

We come to work every day to serve these and all of our customers.
We know that we will succeed as a company if we serve them well.

Frank Pinckney

“As one of the largest hospital systems in the state, our physicians, nurses and patients depend on Duke Power. Together we save lives and keep patients breathing hour after hour, every day of the week.”
Frank Pinckney, CEO and President
Greenville Hospital System, Greenville, S.C.

 
José Antonio Ramos Lorente

“For a glass packaging manufacturer, electric energy is one of the main raw materials in the industrial process. Choosing Duke Energy as our electric energy supplier assured Cisper a real competitive advantage. Our partnership has always been based on clear and objective negotiations.”
José Antonio Ramos Lorente, President
Cisper S/A (affiliated company of Owens-Illinois Inc.)
São Paulo, São Paulo, Brazil

 
Ted Hollingsworth

“Texas Parks and Wildlife has accomplished a lot at San Jacinto Battleground over the past few years. Restoration, revegetation, interpretation and construction projects have become realities, thanks to our partners. Some of our partners donate materials or money. Other partners donate volunteer labor. Duke Energy contributes both. TPW and Duke Energy are not just partners; we’re members of a team, and in some ways, that’s the most valuable donation of all!”
Ted Hollingsworth, Cultural Resources Manager
Texas Parks and Wildlife Dept., La Porte, Texas

 
Drew Whitlow

“After Isabel ripped through, Gloucester was left powerless and gloomy. We wouldn’t have gotten power as fast as we did if it weren’t for your crews. I thought my family was not going to have power for a month. We got it in a week! Thank you so much for all you did.”
Drew Whitlow, 7th grade student
Page Middle School, Gloucester, Va.


Ken Lacivita

“During the massive power blackout in August 2003, Union Gas personnel were able to assist OPGI in sourcing and supplying natural gas to the Lennox Generating Station near Kingston, Ontario. By ensuring natural gas was available, the station was able to continue to operate and contributed to meeting the electricity needs of Ontario consumers during a very difficult time.”
Ken Lacivita, Director, Electricity Trading
Ontario Power Generation Inc., Toronto, Ontario


D. Lindsay Pettus

“Crescent Resources has been exceptionally responsive in working with our organization over the years. Our third land purchase from the company is now pending, and we hope to continue to partner with Crescent in our efforts to protect the natural resources and water quality of the Catawba River valley.”
D. Lindsay Pettus, President
The Katawba Valley Land Trust, Lancaster, S.C.


James L. Hutchison

“Over the last 10 years, the Capital City has enjoyed tremendous economic growth, placing a great demand on the infrastructure. One of the City’s greatest assets is the power plant. In 1996 the City of Dover became partners with Duke Energy for the management and operation of that plant. I can honestly say that was one of the smartest decisions this City has ever made to protect that asset.”
James L. Hutchison, Mayor
City of Dover, Del.


Dennis E. Welch

“Our relationship with Duke Energy is all about them understanding our business, from our perspective, as evidenced during a compressor station outage this winter. They shared critical information with us, so that we could understand how the outage might affect our system operations. We consider the Duke team to be our partner in delivering safe, reliable energy to our customers, every day.”
Dennis E. Welch, President and Chief Operating Officer
Yankee Gas Services Co., Berlin, Conn.


Peggy and Jim Besse

“In view of the prices of other services available to retirees who live on fixed incomes, such as health insurance and medication, you and your company are standouts for efficiency and concern for your customers.”
Peggy and Jim Besse, Duke Power customers
Hickory, N.C.


Rick Coons

“We have worked closely with Duke Energy when we wanted to obtain more ownership of electric generation facilities. Duke Energy’s experience and ability to react to our needs has made them a company with whom we have enjoyed a positive business relationship.”
Rick Coons, Chief Operating Officer
Wabash Valley Power Association, Indianapolis, Ind.


Del Fischer

“While planning our Pinedale field development, we recognized the need for a large pipeline expansion to meet our growth projections. We were pleased that Duke was willing to work out a mutually beneficial solution that met both our timing and capacity needs.”
Del Fischer, Gas Planning and Transportation
Shell Exploration & Production Co., Houston, Texas


Dawn and Scott Roberts

“Sugarloaf was the first place we saw that had all the things we wanted in one place –golf, lakes, a pool for our kids, sidewalks for bikes, good schools and a sense of security.”
Dawn and Scott Roberts, Crescent community homeowners
Sugarloaf Country Club, Duluth, Ga.