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Step 1. Shaping public policy > Maritza Rivera

Maritza Rivera

MARITZA BEGAN HER
CAREER WITH DUKE
ENERGY IN 1999 AS ONE
OF THE COMPANY’S FIRST
BILINGUAL CUSTOMER
SPECIALISTS. SHE LEADS
A TEAM RESPONSIBLE FOR
FULFILLING CUSTOMER
SERVICE REQUESTS,
INCLUDING THROUGH
THE INTERNET.

“Customers are concerned about energy costs. They want to know what they and their families can do to reduce their power bills. In that sense, I think Duke Energy’s focus on energy efficiency is coming at the right time.”

MARITZA RIVERA
Call Center Team Lead
Duke Energy
Charlotte, N.C.

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