Helping Hand
Helping Hand is an assistance program available to eligible Duke Energy customers during the winter. This program, funded by Duke Energy shareholders, employees and customers lends a Helping Hand to customers who are least able to cope with winter electric bills.
How the Helping Hand Program Works
Beginning each fall, the Helping Hand Program will provide financial assistance to Duke Energy customers who meet certain criteria. The Helping Hand Program will provide a one-time $100 payment on an eligible customer's account.
Helping Hand Program Qualifications
To be eligible for assistance from the program, customers will need to meet the following criteria:
- At least 60 years of age or disabled
- Duke Energy residential customer of record
- Total annual household income meets Energy Assistance Program guidelines
- Energy Assistance Program (EAP) applicant
How to Apply
Duke Energy has partnered with the Indiana Community Action Association Energy Assistance Program (EAP) to distribute the program dollars. The EAP agencies will notify recipients if they are eligible for the $100 credit.
To Make A Donation:
If you would like to share the warmth with those less fortunate in your community, you may make a tax-deductible donation to the Helping Hand Program by mailing your donation to:
Helping Hand
1000 E. Main Street
Plainfield, Indiana 46168
Paperless Billing customer donations
Our Paperless Billing customers can easily make a donation online while scheduling their monthly Duke Energy Payment. Customers will need to complete the secton titled 'Customer Contribution' if they would like to make a donation to Helping Hand.
All donations are tax deductible and forwarded to the Indiana Community Action Association Energy Assistance Program (EAP) for distribution for those in need.
If you have additional questions about making a contribution to Helping Hand, contact us via e-mail or call us at 1-800-521-2232.
