Helping Hand

Helping Hand is an assistance program available to eligible Duke Energy customers during the winter. This program, funded by Duke Energy shareholders, employees and customers lends a Helping Hand to customers who are least able to cope with winter electric bills.

How the Helping Hand Program Works
Beginning each fall, the Helping Hand Program will provide financial assistance to Duke Energy customers who meet certain criteria. The Helping Hand Program can provide assistance, up to $300 toward their electric bill, if their local Energy Assistance Program agency determines they are eligible based on need and other criteria.

Helping Hand Program Qualifications
The company is expanding the program to include any Duke Energy Indiana customer who qualifies based on income guidelines.  Previously, only low income customers at least 60 years old or disabled were eligible.

How to Apply
Duke Energy Indiana partners with the Indiana Community Action Association and the Indiana Housing & Community Development Authority's Energy Assistance Program, which distributes the company's assistance funds.

If funds are still available by summer, they can also be used for summer cooling bills.

To Make A Donation:
If you would like to share the warmth with those less fortunate in your community, you may make a tax-deductible donation to the Helping Hand Program by mailing your donation to:

Helping Hand 
139 E. 4th Street
Cincinnati, Ohio 45202

Paperless Billing customer donations
Our Paperless Billing customers can easily make a donation online while scheduling their monthly Duke Energy Payment.  Customers will need to complete the secton titled 'Customer Contribution' if they would like to make a donation to Helping Hand.

All donations are tax deductible and forwarded to the Indiana Community Action Association Energy Assistance Program (EAP) for distribution for those in need.

If you have additional questions about making a contribution to Helping Hand, contact us via e-mail or call us at 1-800-521-2232.