Helping Hand

Helping Hand is an assistance program available to eligible Duke Energy customers during the winter. This program, funded by Duke Energy shareholders, employees and customers lends a Helping Hand to customers who are least able to cope with winter electric bills.

How the Helping Hand Program Works
Beginning each fall, the Helping Hand Program will provide financial assistance to Duke Energy customers who meet certain criteria. The Helping Hand Program will provide a one-time $100 payment on an eligible customer's account.

Helping Hand Program Qualifications
To be eligible for assistance from the program, customers will need to meet the following criteria:

  • At least 60 years of age or disabled
  • Duke Energy residential customer of record
  • Total annual household income meets Energy Assistance Program guidelines
  • Energy Assistance Program (EAP) applicant

How to Apply
Duke Energy has partnered with the Indiana Community Action Association Energy Assistance Program (EAP) to distribute the program dollars. The EAP agencies will notify recipients if they are eligible for the $100 credit. 

To Make A Donation:
If you would like to share the warmth with those less fortunate in your community, you may make a tax-deductible donation to the Helping Hand Program by mailing your donation to:

Helping Hand
1000 E. Main Street
Plainfield, Indiana 46168

e-Bill customer donations
Our e-Bill customers can easily make a donation by first e-mailing us the dollar amount you would like allocated to Helping Hand. Then, please be sure to change your total e-Bill payment amount to include your donation to Helping Hand.