Customer Service
There are many options available for you online. If you need to contact us by phone, our service personnel are available Monday to Saturday, excluding major holidays.
| Question | Online | Contact Us |
|---|---|---|
| Outages | Report electric trouble: 1-800-343-3525 | |
| Billing & Payment | 1-800-521-2232 | |
| If your billing inquiry is urgent please call our Customer Service number 1-800-521-2232. If you have questions about your bill and want to find ways to save energy and money, sign up for Online Services today and get personalized recommendations just for you! | ||
| Moving |
|
1-800-521-2232 |
| Other Inquiries | 1-800-521-2232 | |
| Call Before You Dig | 1-800-382-5544 | |
| Report Power Theft | Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 1-800-521-2232 or report energy theft online. | |
To contact us online, send us an e-mail. We will make every effort to respond to your request within two business days.
Addresses
To mail your payment or get in touch with us by mail, please use the following addresses.
| Mail Payments | Street Address | Other Correspondence |
|---|---|---|
| Duke Energy P.O. Box 9001076 Louisville, KY 40290-1076 |
Duke Energy 526 South Church Street Charlotte, NC 28202 |
Duke Energy 1000 E Main Street Mail Drop WP 890 Plainfield IN 46168 |
