Customer Service
There are many options available for you online. If you need to contact us by phone, our service personnel are available Monday to Saturday, excluding major holidays.
| Question | Online | Contact Us |
|---|---|---|
| Outages | Report electric trouble: 1-800-343-3525 | |
| Billing & Payment | 1-800-521-2232 or Send us an e-mail | |
| Moving |
|
1-800-521-2232 or Send us an e-mail |
| Other Inquiries | 1-800-521-2232 or Send us an e-mail | |
| Call Before You Dig | 1-800-382-5544 | |
| Report Power Theft | Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 1-800-653-5305 or report energy theft online. | |
Addresses
To mail your payment or get in touch with us by mail, please use the following addresses.
| Mail Payments | Street Address | Other Correspondence |
|---|---|---|
| Duke Energy P.O. Box 9001076 Louisville, KY 40290-1076 |
Duke Energy 526 South Church Street Charlotte, NC 28202 |
Duke Energy 1000 E Main Street Mail Drop WP 890 Plainfield IN 46168 |
