Power's Out! Do This First
If a summer storm knocked out power in your neighborhood, how would you react? Here are some tips to help you and your family cope with a power outage while our crews work to restore your service.Check your neighbors' homes. If they're without power, too, the trouble is probably due to a power outage. (If yours is the only house without lights, check for a blown fuse or a tripped circuit breaker.) If the power stays off for more than a few minutes, contact your local energy provider:
Toll Free: 1-800-343-3525
Contact Us
If our lines are busy, please be patient and keep trying; hundreds of customers may be calling. Remember, our customers are our eyes and ears on storm damage. Your call may be our only source of information about an outage in a neighborhood. Be sure to give us any information you may have -- the location of a downed line, a broken pole, or any specific damage. If you reach our recording and it names your neighborhood as one experiencing a power outage, it is usually not necessary for you to keep calling. However, if yours is the only home without power; if your service is not restored within a few hours; or if you know the specific location of a downed power line, please continue to call until you reach us. Turn off or disconnect any appliances that will go on automatically when power is restored -- such as air conditioners, fans, washing machines, dishwashers or TV sets. When service is restored, there will be less chance of a circuit overload that could knock out power again. (During lightning storms, it's a good idea to disconnect sensitive electronic equipment such as computers, microwave ovens, answering machines, TV sets, and VCR's, to avoid potential damage.) If you see fallen electrical wires, assume they are "dangerous" and stay away!
