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My Duke Energy

What is My Duke Energy?

My Duke Energy is a dedicated portal Web site that provides our large business customers access to their account information as well as a suite of energy-related tools, resources and services to help them manage their energy costs.

Request an Enrollment Key  |  Sign in

Features & Benefits

Access detailed information and services to help you understand your energy options, optimize your energy usage and make your business more efficient and effective. 

  • Online account access 
  • Energy pricing tools and comparisons
  • Breaking energy news
  • Up-to-the-minute weather information
  • Online bill viewing and online payment

How to Get Started

Frequently Asked Questions

Q. What if I forget my User Name?
A. If you forget your User Name, select "Forget Your user name / password?" in the "Customer Sign In" box. You will be asked to enter your e-mail address. If the e-mail address you enter matches what you entered when you created your User Name, your User Name will be sent automatically to you via e-mail.

Q. What if I forget my password?
A. If you forget your password, select "Forgot Your user name / password?" in the "Customer Sign In" box. You will be asked to enter your User Name and e-mail address. Then, you will be shown the "secret questions" you entered when you created your User Name. If you successfully answer the secret questions, you will be given the opportunity to create a new password.

Q. What is an enrollment key?
A. An enrollment key is a special one-time computer-generated key that Duke Energy issues to customers to allow them to enroll in the My Duke Energy Web site.

Q. Who do I contact with technical issues and/or questions about the Web site?
A. Please contact Customer Account Services at LAMCASOhioKentucky@duke-energy.com with your observations, comments, and/or technical issues. We welcome your suggestions on how we can improve our service to you!