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EDI Billing and EFT Payment Powerful billing and payment options for your business

EDI Billing and EFT Payment

Managing your energy budget can be a challenge at times. Duke Energy’s expanded electronic billing and payment options with Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT) now offer greater flexibility and freedom to help your business simplify operations.

What is EDI?
EDI is the electronic exchange of business documents in a standardized format between business computer systems. Many companies are capable of EDI and use this option as a cost-effective way to exchange data and manage invoicing. EDI is designed and most effective for customers who have multiple accounts.

Key Benefits for Your Business
EDI offers several benefits by automating the billing and payment process with a secure electronic file exchange between your business and Duke Energy.

  • Streamline your bill review, analysis and payment processes
  • Reduce/eliminate data entry errors and increase productivity
  • Integrate consumption data into an energy management system
  • Increase speed and accuracy of information exchanged between companies

How Duke Energy EDI Works

EDI-820/Electronic Funds Transfer (EFT) is the preferred method of payment for EDI Billing.  

Receive Bills Electronically with EDI Billing

Duke Energy’s billing information is converted to a standard format set by the ASC X 12 Finance Subcommittee. The service then allows Duke Energy to send billing information electronically to your business over a selected Value Added Network (VAN) to your company’s mailbox. VANs are third-party service providers that permit different business partners to communicate through a central clearing house.

Using the EDI translation software, you can automatically retrieve and process bills through your internal systems – as well as send consumption data to an energy management system. Because Duke Energy transmits your bill via EDI on the same day that your bill would typically be prepared, you have the information immediately.

If you have questions or if you are interested in receiving your bills electronically using EDI please contact summary@duke-energy.com.

Read the EDI 810 Billing Guidelines

Pay Bills Electronically with Electronic Funds Transfer (EFT)
To completely automate the process, make payments by Electronic Funds Transfer (EFT) directly from your bank or financial institution. EFT is secure, efficient, and less expensive than paper payment methods.

Please direct any questions or comments to electronicpay@duke-energy.com.

Read the EDI 820 Payments Guidelines

To obtain the Duke Energy Chase bank account numbers send an email to electronicpay@duke-energy.com.

Duke Energy uses four bank accounts to accept payments. Payments must be submitted by jurisdiction – which means payments for Carolinas accounts cannot be mixed with payments for Indiana accounts, payments for Indiana accounts cannot be in a payment file for Ohio accounts, etc.

Jurisdictions are listed below – Duke Energy Utility Accounts cannot be mixed within these files. A separate file should be created for each jurisdiction:

Duke Energy Carolinas – North Carolina and South Carolina
Duke Energy Indiana – Indiana
Duke Energy Kentucky – Kentucky
Duke Energy Ohio – Ohio

Make EDI Work for Your Business
EDI may be the right solution for your business or organization if you:

  • Use an automated energy management system to reduce costs and improve energy efficiency
  • Have enough utility accounts to require dedicated labor resources for billing and payment processing
  • Have the programming knowledge expertise in your company to set up EDI interface

Frequently Asked Questions

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How can I enroll my business in Duke Energy’s EDI Billing?

If you have further questions or would like to enroll in EDI, please contact Duke Energy at 1-800-774-1202.

Can I select which (and how many) accounts I want to enroll in EDI Billing?

Yes, you can pick any number of accounts that would fit your needs to enroll in EDI Billing.

Can I choose to stop using EDI Billing and go back to paper statements?

Yes, you can choose to stop EDI Billing at any time and switch back to paper billing. Just contact Duke Energy at 1-800-774-1202 to request the change. This change will occur in real time and be effective on your next bill.

My business is already using EDI. How do I set up EDI Billing with Duke Energy?

Contact Duke Energy at 1-800-774-1202 to enroll.

Can I use EDI Billing if I’m currently on the Summary Billing program?

No, customers are not eligible to participate in both Summary Billing and EDI Billing at the same time.

What payment methods are available if I use EDI Billing?

Electronic Funds Transfer (EFT) is the preferred method of payment for EDI Billing.  Using Electronic Funds Transfer (EFT) directly from your bank or financial institution allows you to control when funds are sent.

What do I need to do to get EDI Billing?

If your organization does not already have EDI capability, you will need to purchase and install EDI translation software. You may also choose to use a third party EDI provider. Contact Duke Energy at 1-800-774-1202 for more information. Setting up EDI usually takes about four to six weeks after your initial EDI set-up information is received.