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Online Services

What is Online Services?

Duke Energy Online Services offers you the freedom to manage all your Duke Energy services and pay your energy bill online. You'll also have access to easy-to-use tools that can help you save money and energy.

Sign up for Online Services Log in to Online Services

Top 10 Questions

Why Sign Up?

  • Get personalized recommendations on ways to save energy and money.
  • Compare and analyze your bills to see why they changed.
  • Sign up for Paperless Billing to receive, view and pay your bills online and set up automatic payments.
  • Access your account information 24 hours a day.
  • Manage multiple accounts. 
  • Update your user profile information such as address, phone number, or e-mail address.
  • Start, stop or transfer service. And more!

How to Get Started

It’s easy to sign up for Online Services. All you need is:

  • A Duke Energy account number
  • The corresponding last four digits of the account holder’s Social Security number or Federal Tax ID.

Sign up for Online Services Today!

Frequently Asked Questions

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Enrolling in Online Services

Who can enroll in Online Services?

Anyone with a valid Duke Energy account number and the corresponding last four digits of the account holder’s Social Security number or Federal Tax ID can register for Duke Energy Online Services.

What do I need to register for Online Services?

To register for Online Services, you’ll need a Duke Energy account number and the corresponding last four digits of the account holder’s Social Security number or Federal Tax ID. Once that information is validated, you’ll be prompted to enter first name, last name, e-mail address, user name and password. All fields are required. Please review the "Terms and Conditions" that you will need to accept before enrollment can be processed.

Where can I find my account number?

Your Duke Energy account number is located in the upper right hand corner of your paper bill.

Why do you need the last four digits of the account holder’s Social Security number?

For security purposes, to enroll online requires one piece of information that is on the bill (the account number) and one piece of information that is not on the bill and is unique to the customer (e.g., last four digits of Social Security number/Federal Tax ID).

Why do I have to create a user name and password to access my account?

We want your online experience to be as simple and convenient as possible. When you create a user name, it allows us to ensure that only you (or others that you designate) maintain access to your account information. We also use your user name to store your account information and preferences in your user profile securely, so your information is always available as soon as you log in.

How do I enroll multiple accounts?

You have the option to enroll multiple accounts during the registration process or after one account has been registered with Online Services. To enroll multiple accounts during the registration process, click the “Add another account” link on the Registration Confirmation page and follow the prompts. If you’ve already registered an account with Online Services, you can add another account by clicking the “Add an Account” button located in the top left corner of the Online Services Home Page.

How secure is the Duke Energy Online Services site?

We use Secure Socket Layer (SSL) for secure transmissions whenever we ask for or display information about you or your account. SSL applies encryption between two communicating applications, such as your PC and our corporate Internet server. When your data is transmitted over the Internet, it is encrypted or "scrambled" at the sending end and then decrypted or "unscrambled" at the receiving end. We use 128-bit encryption, because that's the highest level of security available today.

Additionally, our Web site requires that you choose a unique user name and password; thereafter, each time you sign on, your identity is confirmed by a series of authenticating steps. After authentication, we use a "cookie" to identify you throughout your session.

Am I automatically enrolled in Paperless Billing if I register for Online Services?

When registering for Online Services, Paperless Billing is automatically preselected for you. If you do not want to enroll in Paperless Billing, just deselect the Paperless Billing checkbox. You always have the opportunity to enroll in our Paperless Billing program at any time once you’ve registered with Online Services.    

Who should I contact if I’m having trouble enrolling in Online Services?

Please use our Contact Us form to send us an e-mail with your observations, comments, and/or technical issues. We welcome your suggestions on how we can improve our service to you!

Forgotten User Name or Password

What if I forget my user name?

If you forget your user name, click the "Forgot user name/password?" link in the "Customer Sign In" box and follow the prompts. You will be asked to enter your e-mail address. If the e-mail address you enter matches what you entered when you created your user name, your user name will be sent automatically to you via e-mail.

What if I forget my password?

If you forget your password, click the "Forgot user name/password?" link in the "Customer Sign In" box and follow the prompts. You will be asked to enter your user name and e-mail address. The next screen will ask you for the answers to security questions you created when you registered. Once you’ve successfully answered the questions, you will taken page to Change your password.

Changing Your Information / Service Requests

How do I change my e-mail address or personal information?

Your profile containing your e-mail address and other personal information was created for you when you registered with Online Services. To edit anything on your profile, click Edit Your Profile from the Duke Energy Online Services Home Page.

How do I start and stop service?

Click on Moving in the left navigation of the Online Services Home Page and select the appropriate request.

Billing and Payment

Can I view and pay my bill online by registering with Online Services?

Yes, Duke Energy Online Services allows you the freedom to view and pay your bills online by enrolling in our Paperless Billing and Online Payment program.

What are my payment options?

Paperless Billing with Automatic Monthly Payment
The easiest way to pay your Duke Energy bill is to use the Automatic Monthly Payment feature.  Your balance due will be automatically deducted from your bank account each month.  When signing up for the Automatic Monthly Payment plan, you will be asked to select your payment date . The payment date options are: the due date, the day the bill arrives or 1-10 days prior to the due date.  For added convenience and control, the Automatic Monthly Payment option allows you to set an account payment threshold.  For example, if you set an account payment threshold of $150.00 and your monthly energy bill exceeds that amount, your monthly energy bill will not be paid. You will need to electronically authorize the payment for your Duke Energy account online that month.

Once you have enrolled your account to be paid with the Automatic Monthly Payment option, all future bills will be automatically paid unless you choose to set an account payment threshold as previously mentioned.

Paperless Billing with One Time Payment
You can electronically authorize your payment at your convenience. Payment Options include:  ASAP (As soon as possible), or schedule a payment for a future date.  For either of these payment options, you can choose to have your payments deducted from either a checking or savings bank account.

Make a One-Time Payment
Make an immediate payment using a credit card, debit card or electronic check with Speedpay®. Speedpay charges a convenience fee for this service. To do this, go to the Billing and Payment options and then select One Time Payment  with Credit Card under the “Other Options” section. 

Paying by Mail
Paying your bills by mail remains an option, but is not recommended after you sign up for Paperless Billing. This could delay your payment posting.

Is the Paperless Billing service secure?

Yes. For security and privacy of transactions, enrollment requires a user name and password to log on to the online billing service. We use 128-bit encryption, which is the safest encryption technology available today.

Can I choose to have my monthly bill automatically paid each month?

Yes.  The easiest way to pay your Duke Energy bill is to use Paperless Billing with Automatic Monthly Payment to have your payment automatically deducted from your bank account each month. The payment can be scheduled on one of the following:  the due date, when the bill arrives or 1-10 days prior to the due date.

For added convenience and control, the Automatic Monthly Payment option allows you to set an account payment threshold.  For example, if you set an account payment threshold of $150.00 and your monthly energy bill exceeds that amount, your monthly energy bill will not be paid. You will need to electronically authorize the payment for your Duke Energy account online that month.

Once you have enrolled your account to be paid with the Automatic Monthly Payment option, all future bills will be automatically paid unless you choose to set an account payment threshold as previously mentioned. 

Will I continue to receive paper bills?

You will receive one more paper bill after you enroll. Each month after that, we will send you an e-mail indicating your current bill is available online to view and pay.

If you do not receive your e-mail notification this month, please verify the notification is not in your SPAM, JUNK or BULK mail folders. The e-mail notification is sent as a reminder to view your bill. Be sure to add our e-mail address of DukeEnergyPaperlessBilling@duke-energy.com to your approved senders list so your Internet Service Provider will accept these monthly e-mail reminders.  If you do not receive the notification, your bill can still be viewed by using Duke Energy's Online Services application. Please go to www.duke-energy.com.

Will I be able to pay immediately after I enroll my account?

Your account will be available to pay online immediately after you successfully enroll in Paperless Billing.

What information do I need to pay my bill online?

Before you can pay your bill online, you will need to provide your bank account information. When you make your first payment, you will be asked to enter your checking or savings account information. Please enter all the digits of your bank account number including leading zeros.

Can I use a credit card to pay my bill?

You can pay online by credit card using Western Union Speedpay. Speedpay charges a convenience fee for using this service. For your convenience, this service is available 24 hours every day. Go to the Billing and Payment options and then select One Time Payment with Credit Card under the “Other Options” section. 

I am now enrolled in Paperless Billing and have not received my first bill electronically. Can I still pay my current bill online?

Yes, a payment can be made before receiving the first bill following enrollment. Log in to Online Services and click on Pay Bill and follow the prompts.

How will I view my bill details and bill inserts?

You can view bill details and bill inserts from the left navigation of the Online Services Home Page or you can click the View Bill button to view an electronic version of your paper bill. 

What steps should I take to dispute a payment that was made through the Paperless Billing program?

Use the CONTACT US link at the top of the web page.  Please give specific information about the payment you are disputing.  We will need to know the date of the payment the payment amount, and the confirmation number of the payment if known.  Please explain the issue related to the payment you are disputing.  Duke Energy will respond to your request as soon as possible.