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Home Repair Plans

Home Repair Plans

There's never a good time for something to break at home. Whether it's as simple as a blown circuit or as serious as a rusted-out water heater, you want it repaired or replaced fast – and you want the job done right.

But it can take precious time to find a qualified repair service. And even then, it's still a gamble, because emergency repairs can often be complex, lengthy and costly. Isn't there an easier way? Yes!

One call gets you fast, qualified and reliable service.

Duke Energy's Home Repair Plans program covers water heater, electrical and water line repairs. Here's how it works:

  • Enroll in one or more home repair plan(s). (Currently available to customers in North and South Carolina only.)
  • Call us when you need a repair any time, day or night.
  • We'll schedule a professional, qualified service technician to come to your home.
  • The technician will repair or replace anything covered under your home repair plan(s).

It's that simple. Really!

We offer three Home Repair Plans program options:

Water Heater

Our water heater repair and replacement plan includes electric and gas water heaters, and protects against common problems like:

  • Broken and worn out water heaters
  • Defective thermostats
  • Burned out heating elements
  • Leaking pressure relief valves

Home Wiring

Whether your home's electrical wiring is new or old, this plan provides for the safe repair of defective wiring components. It covers:

  • Failed circuit breakers, circuits and wiring
  • Broken panels and subpanels
  • Faulty outlets
  • Defective ground fault interrupters

Water Line

When you enroll in one or both of our Water Heater or Home Wiring repair plans, you can choose to sign up for our water line repair option. This service covers the water lines located inside your home, including:

  • Behind walls
  • Above ceilings
  • Underneath floors
  • Behind and under sinks

*Requires enrollment in one or both Water Heater or Home Wiring repair plans.

Home Repair Plans:

The Plans cover only repair or replacement of the covered item to the extent due to normal wear and tear beginning 28 days after the enrollment date and while coverage is effective. The Plans do not cover any other loss, cost or damage, and Duke Energy shall have no additional liability or obligation under the Plans. Other requirements apply, including credit restrictions. All services will be performed by Duke Energy authorized service technicians. A complete set of Plan Terms and Conditions will be mailed to you upon enrollment.

Home Repair Plans is not part of the regulated utility services offered by Duke Energy Carolinas ("DEC") and is not in any way sanctioned by the North Carolina Utilities Commission or the Public Service Commission of South Carolina. Purchasers of this product will receive no preference or special treatment from DEC. A customer does not have to buy Home Repair Plans from DEC in order to receive the same safe and reliable electric service from DEC. Home Repair Plans may also be available from other non-Affiliated suppliers. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.

What StrikeStop customers have to say

"Since StrikeStop has been installed, I haven't had any problems. In fact, five weeks after the installation, a lightning storm passed again. This time the lightning struck the StrikeStop device. The surge did not enter my home or damage my equipment...appliances. It certainly works. I've already told all my family and friends to order the device. With lightning, you just never know where or what it will strike."
–Dave King, Connersville, Ind.

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–Maurice Koch, Cincinnati, Ohio

"Lightning hit a tree right next to my back porch roof. I can't imagine what would've happened if I didn't have StrikeStop. It saved my home's electrical system and everything connected to it."
–Larry Ingraham, Carmel, Ind.

" made more sense to have one central surge protector to cover all our valuable electronics and appliances. [StrikeStop] gives you the peace of mind that everything is being protected."
–Lowell and Julia Adams, Fort Mitchell, Ky.

"As an insurance agent, I think the program is great for my clients; it protects their equipment and is an inexpensive way to receive coverage if damage occurs."
–Jim Pell, Insurance Agent

"I am absolutely satisfied with StrikeStop. When a lightning storm passed through our neighborhood, striking a large tree in our yard and blowing off the bark, we were thankful we had StrikeStop. It prevented surges from entering our home and damaging our computer and audio equipment."
–George Quigley


What's covered under Duke Energy's Home Repair Plans?

Duke Energy's Home Repair Plans program covers water heater, electrical and water line repairs. Here are some examples.

What happens when you try to reset a breaker and it doesn't reset? You call Duke Energy and get it taken care of as part of your Home Wiring Repair Plan.

In most cases, water heaters fail gradually. And the results can be damaging. Our Water Heater Repair/Replacement Plan will get your water heater working again, all in a matter of hours.

Electricians are experts in providing you safe and reliable service. So, when an outlet stops working, call us and it'll be covered under your Home Wiring Repair Plan.

Light switches can fail over time. And it may not be the switch at all. It could stop working due to a wiring malfunction. Duke Energy's Home Wiring Repair Plan has you covered.