Product Responsibility Indicators

Management Approach Safety for our customers, employees and the general public is our highest concern.
INDICATOR TOPIC RESPONSE
Customer Health & Safety    
PR1 Stages at which products are screened for improvements Electric and natural gas are mature products not generally subject to life cycle safety analyses. Safety information is available to the public on our Web site.
PR2 Number of incidents of non-compliance with health and safety codes None
Product & Service Labeling    
PR3 Labeling information required by procedures Electric and natural gas service cannot be labeled. We provide extensive safety information through bill inserts, announcements, targeted mailings and our Web site.
PR4 Incidents of non-compliance with information and labeling None
PR5 Practices and results of customer satisfaction surveys See Customer Satisfaction in our 2007/2008 Sustainability Report
Marketing Communications    
PR6 Programs for adherence to marketing regulations Electric and natural gas services are mature products and not banned in any market. Marketing communications conform to all known standards.
PR7 Incidents of non-compliance with regulations and voluntary codes None
Customer Privacy    
PR8 Number of substantiated complaints or breaches of customer privacy None
Compliance    
PR9 Fines paid for non-compliance with regulations and codes for use of products and services None